Cxotalk: Leadership, Innovation, Disruption

Writing a book is hard but selling it can be even harder. To help navigate this process, Mark Gottlieb, one of the top literary agents in New York shares practical advice on marketing and selling your book.Read the full transcript: https://www.cxotalk.com/episode/how-negotiate-book-publishing-contract: Subscribe to our newsletter and receive updates on new shows: https://www.cxotalk.com/subscribeThe discussion covers these topics:-- How can authors get a publishing contract?-- Is a literary agent essential?-- How can authors find a literary agency?-- How does a literary agent evaluate authors?-- How do publishers decide author advances and royalties?-- How can an author command a higher advance and royalty?-- What is an author’s “platform”?-- Do publishers and agents follow submission guidelines?-- Why is a literary agency important?-- Can non-fiction authors become rich from selling a book?-- What makes a book popular?-- How can new authors find a literary agent?Mark Gottlieb is a prominent literary agent wo

Zero trust security has become a topic at the forefront of IT and security-related conversations. Zero trust puts an end to compromised identities. In today’s hybrid work environment, CIOs and security leaders must understand zero trust strategies and architecture to ensure the safety of networks, devices, applications, and users.To learn about zero-trust, CIOs must understand how traditional networks operate, the challenges involved in becoming a zero-trust network, and techniques that work with the zero trust model.In this conversation, Anand Oswal from Palo Alto Networks, explains how zero-trust security transforms the way applications and users are protected from internal and external threats.The conversation includes these topics:What is zero trust security?-- Enterprise security challenges and zero-trust-- How can CIOs create a zero-trust environment?-- Advice to Chief Information Officers on zero-trust strategyBe sure to read the complete transcript:https://www.cxotalk.com/video/what-zero-trust-securit

The economy is shifting relentlessly from a manufacturing-based to a service economy. What does this mean for the CIO role and how should Chief Information Officers prioritize their planning and investments for 2022?Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE), explains what you need to know and shares her views on CIO planning and investment strategy, customer-facing priorities, women in technology, mentoring relationships, and more.This conversation includes the following topics:-- CIO role and serving external stakeholders-- Key components of the CIO organizational operating model-- Cross-departmental communication inside the organization-- CIO priorities in 2022-- How did the pandemic change IT leadership?-- Women in tech: Female CIO in a male-dominated field-- What are the characteristics of a good mentee?Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript and watch related CXOTalk shows: https://www.cxotalk.com/episode/cio-planni

What is the future of work? It’s a question that’s important to Johnny C. Taylor, Jr., President and Chief Executive Officer of SHRM, the Society for Human Resource Management. Today's workforce is more mobile, transparent, collaborative, and inclusive than ever before, making leadership a challenging and crucial priority for HR professionals.Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/how-prepare-future-workIn episode #720 of CXOTalk, Taylor discusses how business leaders, government policymakers, and HR professionals can navigate the evolving future of work.We discuss the following topics:-- SHRM and the book “Reset”-- Future of work trends: What are the key issues?-- HR, innovation culture, and talent strategy-- How to create a culture of innovation?-- Who can be an organizational change agent?-- How to create a culture of empathy?-- Equality, equity, and fairness-- Diversity and inclusionAbout Johnny C. Taylor. With over 300,0

Professional sports organizations are transforming as customer and fan expectations evolve, all enabled by digital technologies. To learn more about customer experience, we speak with Jonathan Becher, president of Sharks Sports & Entertainment LLC, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.Subscribe to our newsletters: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/customer-experience-professional-sports-entertainmentThe conversation includes these topics:-- What are customer experience and fan experience?-- Problems with transactional customer experience-- How to build and measure customer loyalty-- Managing budget constraints and customer experience-- Business goals of Sharks Sports & Entertainment-- The home team advantage and customer experience-- Managing difficult strategic objectives-- How to create a community and build customer engagementPrior to joining Sharks Sports &

We’re in the middle of a healthcare revolution – and artificial intelligence is going to make the difference. AI can help us diagnose diseases faster, deliver care more effectively, improve outcomes, and increase accountability.To learn more, we speak with Kimberly Powell, vice president of healthcare at NVIDIA, and Daniel Kraft, a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator serving as Chair of the XPRIZE Pandemic Alliance Task Force.The conversation covers topics including the impact of AI and natural language processing (NLP) for healthcare organizations, electronic medical records, healthcare AI startups, and much more:-- AI and machine learning in healthcare-- AI in drug discovery and development-- Why AI is important in healthcare-- Obstacles to adoption of AI in healthcare-- How to democratize healthcare data and healthcare ai-- Managing security and privacy of healthcare data-- Data science and bioinformatics-- Educational resources for healthcare AI startups

Modern drug discovery relies heavily on predictive analytics, artificial intelligence, and machine learning. As a result, many large pharma and biotech companies are using data science to drive innovation in drug discovery. We speak with Dr. Bülent Kızıltan, Head of Causal & Predictive Analytics • Data Science & AI at the Novartis AI Innovation Center to learn more about the pharmaceutical industry.Read the complete transcript and see other CXOTalk interviews: https://www.cxotalk.com/episode/data-science-predictive-analytics-ai-drug-discovery-novartisSubscribe to our newsletter: https://www.cxotalk.com/subscribe The conversation includes a discussion of these topics:-- AI and data science in pharma-- Talent management and diverse teams in pharma-- Using AI and data science in drug discovery and precision medicine-- Challenges in drug discovery and precision medicine-- How Novartis engages community around AI awareness-- Managing bias in data science and AI-- What are the differences between lab-based

Scott O’Neil is one of the top sports and entertainment CEO's in the world. In this episode of CXOTalk, he shares practical and personal lessons on how to lead and grow a team. Scott's new book is called Be Where Your Feet Are.The conversation covers these topics:-- About Scott O'Neil and the book: “Be Where Your Feet Are”-- The struggle for authenticity-- Lessons from a sports and entertainment CEO-- Managing high-performing talent-- Impact of negative social media on high performers-- “My true love is building teams and developing talent”-- How to manage psychological well-being for high-performance and professional athletes?-- What is a purpose-driven enterprise?-- Scott O’Neil on blockchain-- How does a company develop its ethics and corporate culture?Scott O’Neil is the former Chief Executive Officer of Harris Blitzer Sports & Entertainment. A decade-long Alternate Governor for the NBA and NHL, O’Neil was acting CEO over all properties in HBSE’s dynamic, global portfolio, including marquee teams, the

Workday’s Chano Fernandez is in a unique position to discuss the changing landscape of our workforce, remote work, and the future of work. As co-CEO of Workday, Fernandez leads the company’s journey to provide software that helps organizations manage and grow their workforce.The wide-ranging conversation with Chano covered these topics:-- What do customers expect from Workday?-- Hybrid work and work from home-- How Workday builds corporate culture despite hybrid work and work from home-- Importance of culture to Workday’s CEO-- How important is employee experience to Workday?-- What is a purpose-driven enterprise?-- How does Workday measure achieving cultural goals?-- Diversity and inclusion at WorkdayChano Fernandez is co-CEO at Workday and is responsible for the entire customer relationship, which spans acquisition, services, customer success, and customer support. He is also a member of the company’s board of directors.

#DigitalTransformation #CIO #ChiefDigitalOfficerPhilip Morris International is going through a digital transformation and wants to become a digital leader. The large tobacco company, with over $76 billion in revenue, believes the industry cannot continue with its current business model. Instead, the company has embraced technology to drive efficiency and change how it develops and markets new products.Subscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/digital-transformation-philip-morrisWe speak with Michael Voegele, the company's Chief Digital & Information Officer to explore the technology and business dimensions of this significant business transformation. In this role, he serves as both Chief Digital Officer and Chief Information Officer.Here are key topics we discuss:-- About the CIO and Chief Digital Officer roles-- Culture change and change agents-- What are key skills that innovative CIOs must possess?-- Digital trans

The San Francisco Opera is one of the world’s leading performing arts organizations, with an annual operating budget of $30 million. How did this renowned company use digital technology to adapt its business models and performances during the last year? Matthew Shilvock, General Director of the San Francisco Opera, describes the digital transformation strategy and technologies the company has used during this last year of rapid change.We discussed these topics during the conversation:-- About the San Francisco Opera-- Digital transformation and the SF Opera-- Impact of the pandemic on performing artists-- Customer experience and audience expectations at the San Francisco Opera-- What does innovation mean to the SF Opera?-- Creating authenticity and spontaneity at the SF Opera-- How does digital transformation impact performance?-- Musician’s perspective on digital transformation-- Advice on how to listen to operaMatthew Shilvock is the Tad and Dianne Taube General Director of San Francisco Opera. Now in his f

The Chief Marketing Officer (CMO) role has evolved dramatically since the late ’90s, when marketers were focused on closing business deals with customers. While some of the fundamentals have remained constant over the years — for example, customer-facing teams need to connect marketing efforts back to sales goals –the way CMOs execute their jobs is fundamentally different from when they started out decades ago. Marketing has become data-driven and, as a result, CMOs now play larger roles in key corporate functions such as HR, finance, and IT.The conversation covers these topics:-- What is a Chief Marketing Officer?-- How to plan and allocate marketing investments?-- Customer experience and the CMO-- What is a purpose-driven business?-- CMO and marketing executives as change agentsWe explore the CMO role with two prominent marketing leaders: Suzanne Kounkel, Chief Marketing Officer of Deloitte, and Norman de Greve, the Chief Marketing Officer for CVS Health.

Sustainability is an important goal for many business leaders and organizations, but what does it mean and where should we start? The Chief Sustainability Officer of Dassault Systèmes, Alice Steenland, answers these questions and shares the leadership skills needed to be successful with sustainability.The conversation includes these topics:-- What is the Chief Sustainability Officer's role?-- What is sustainable development?-- What are the components of sustainability in business?-- Sustainable business practices: social development and economic development-- Sustainability and ethical leadership-- What is the impact of Bitcoin on sustainability?-- Sustainability principles and data centers-- Culture change and sustainable practices-- How to get started with sustainable developmentAlice Steenland joined Dassault Systèmes in 2020 as the company’s first Chief Sustainability Officer. Previously, she was the founding Chief Corporate Responsibility Officer at AXA Group, where she helped the company rise to a leadi

Despite the importance of data and analytics, managing data science teams present a range of opportunities and challenges. We speak with Sol Rashidi, Chief Analytics Officer at Estee Lauder, who explains various types of data and offers advice on managing analytics teams.The conversation covers these topics:-- What does a chief analytics officer do?-- Data acquisition and data gathering-- How to align data science and analytics with Finance?-- Data and analytics vs. opinion and intuition-- How to reduce bias in data science?-- What are critical aspects of organizational maturity in data science and analytics?-- How to encourage organizational cooperation?-- Advice for business leaders========Read the full transcript: https://www.cxotalk.com/episode/how-manage-data-analytics-teamsSubscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribe========Sol Rashidi currently holds 7 patents, with 21 filed in the Data & Analytics space and is a keynote speaker at several technology conferences speaking o

How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture. This episode includes a discussion of the following topics:-- What does customer happiness mean for Zoom?-- Why is company culture important?-- How does company culture affect product development?-- How fast has Zoom grown?-- How to balance customer experience and business profitability?-- How to overcome the difficulties in the remote working period?-- How does Zoom encourage employee well-being?-- How does Zoom balance profitability against innovation?-- What is the post-pandemic future of work?-- Advice to business leaders from Eric Yuan, Zoom CEOEric S. Yuan founded Zoom in 2011 to deliver happiness and bring teams together to get more done in a frictionless vid

How can modern Chief Financial Officers drive innovation and business transformation? The CFO of cloud computing enterprise software company, ServiceNow, Gina Mastantuono, explains CFO transformation, including how she collaborates with other business leaders such as the company’s Chief Information Officer.Aside from discussing Chief Financial Officer responsibilities, the conversation includes:-- What does a Chief Financial Officer do?-- What is the CFO leadership role?-- Why is the CFO / CIO relationship important?-- Why is the CFO the Chief Transformation Officer?-- Cross-team collaboration and the CFO-- Balancing short-term needs vs. long-term investment-- Talent management, human resources, and the CFO-- Advice to Chief Information Officers-- Women in technology and business-- Advice for women on joining boards of directorsAt ServiceNow, Gina Mastantuono is developing and leading world-class teams focused on driving customer success. As Chief Financial Officer, her global organization spans all aspects o

#BusinessTransformation #DigitalTransformationHow can a large organization apply purpose-driven principles to create meaningful business transformation? The former CEO of Best Buy, Hubert Joly, explains purpose-driven, digital business transformation by presenting the Best Buy company strategy he created.The discussion includes these topics:-- About Hubert Joly's book: The Heart of Business-- Why did Best Buy have trouble in 2012?-- Driving efficiency with respect for people-- What is purpose-driven transformation?-- Efficiency vs. cultural transformation-- Importance of customer experience at Best Buy-- Customer experience and corporate culture-- How do you balance staff and management?=======Watch the video and read the complete transcript: https://www.cxotalk.com/episode/former-best-buy-ceo-purpose-driven-business-transformationSubscribe to our newsletter to be notified of upcoming live shows: https://www.cxotalk.com/subscribe=======Hubert Joly is the author of THE HEART OF BUSINESS: Leadership Principles

How should Chief Information Officers manage AI in the enterprise, and what challenges may arise? Every CIO must consider these questions from both enterprise technology and business leadership perspectives.Author and AI investor Ash Fontana explains the CIO role and CIO responsibilities when developing organizational capabilities for AI, which he calls the AI-first company.The conversation covers these essential topics:-- What are the CIO’s first steps to adopting enterprise AI?-- How should CIOs start with enterprise AI?-- How much technical knowledge about machine learning models should business leaders possess?-- What are “data learning effects”?-- What is Lean AI?-- Should the CIO or CTO be responsible for investments in AI?-- Culture change and AI adoption-- Enterprise AI investment and financial return-- How to overcome obstacles to AI adoption in the enterprise?====Read the full transcript and watch other videos: https://www.cxotalk.com/episode/chief-information-officer-enterprise-ai-cioSubscribe to o

#ChiefInformationOfficer #CIO #DigitalIdentity Every Chief Information Officer (CIO) should understand digital identity and why is it important. A world expert on this topic, Eric Haller, the Executive Vice President and Group Head of Experian DataLabs, explains and shares his advice.The conversation covers these topics:-- What is digital identity?-- How do you establish digital identity?-- How to improve digital identity?-- How can we protect against AI-generated deep fakes?-- What is the intersection of digital identity and GPT-3?-- Blockchain and digital identity-- Societal implications of digital identity-- Advice to businesses and policymakers on digital identityCheck out our website: https://www.cxotalk.com/episode/what-digital-identity-why-it-mattersSubscribe now: https://www.cxotalk.com/episode/subscribeExperian DataLabs is the research and development organization within Experian. It was established in 2011 to drive the creation of new products and services from breakthrough experimentation across Ex

Every Chief Information Officer (CIO) must think about enterprise technology trends and tech investment planning for innovation. To provide guidance for CIO strategy and the CIO role, quantitative futurist Amy Webb, Founder and CEO, of the Future Today Institute, explains her report, 2021 Tech Trends and what it means for CIOs.In this conversation you will learn about these topics:-- How can the 2021 Tech Trends report help Chief Information Officers (CIOs)?-- What critical technologies should Chief Information Officers pay attention to?-- How should CIOs navigate technology planning choices?-- Culture change and technology innovation-- Building a culture of innovation-- Amy Webb on cryptocurrencies-- Advice for Chief Information OfficersRead the full transcript: https://www.cxotalk.com/episode/cio-role-tech-trends-investment-planningSubscribe now to the CXOTalk newsletter: https://www.cxotalk.com/subscribeAmy Webb pioneered a data-driven, technology-led foresight methodology that is now used with hundreds of