Cxotalk: Leadership, Innovation, Disruption

How does a huge telecom organization with $132 billion in revenue manage product development for the enterprise and consumer markets? Verizon's Chief Product Development Officer, Nicki Palmer, explains and also dives into what's happening with 5G. She describes Verizon’s product design process, talks about Verizon’s 5G Labs, and explains how digital transformation shapes customer experience.This conversation covers these topics:-- What is product development in telecommunications?-- Balancing product innovation with legacy product development-- Digital transformation and customer experience management-- About the Verizon 5G labs-- How to drive product innovation in a remote work environment-- 5G and modern telecom applications-- Team diversity and women in technology===Read the full transcript: https://www.cxotalk.com/episode/telecom-industry-product-development-verizonSubscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribe===As Verizon's Chief Product Development Officer, Nicki Palmer oversees

How can leaders enable business growth, innovation, and resilience through supply chain management (SCM) and digital transformation? And, how does sustainability affect supply chains? To answer these questions, we spoke with Jon Chorley, Chief Sustainability Officer and Group Vice President of Oracle, and Tony Nash, CEO & Founder of Complete Intelligence.The conversation includes these topics:-- About Jon Chorley (Oracle) and Tony Nash (Complete Intelligence)-- How did supply chains function during the disruptions of 2020?-- Challenges associated with overseas manufacturing operations-- Digital transformation and sustainability in supply chain-- Advice on supply chain transformation for business leadersRead the complete transcript: https://www.cxotalk.com/video/supply-chain-innovation-transformation-sustainabilityJon Chorley is group vice president of product strategy for Oracle's supply chain management (SCM) applications and leads the team responsible for driving the business requirements and product ro

CXOTalk Publisher Michael Krigsman moderated a panel on collaboration and how the pandemic has changed work. Watch the complete video over on LinkedIn: https://www.linkedin.com/video/live/urn:li:ugcPost:6785969033406767105/(This episode was sponsored by Slack)

What are the enterprise technology trends that Chief Information Officers should consider in 2021? Paul Daugherty, Accenture's Group Chief Executive for Technology and Chief Technology Officer, explains the key issues and tech trends to which CIOs must pay attention.The conversation covers these topics:-- Enterprise Technology Trends 2021: CIO Role and Strategy-- What are the most important tech trends of 2021?-- How has technology procurement changed?-- How has the CIO role evolved?-- Talent management, leadership, and the CIO-- Diversity, inclusion, and equality: The power of diverse teams in technology-- How can you become a CIO?-- Customer experience and the CIO role-- Enterprise architecture and the CIO-- What is the future of work?-- "Cloud and AI will be the two most transformative technologies of the next decade."=====Read the complete transcript: https://www.cxotalk.com/episode/enterprise-technology-trends-2021-cio-role-strategySubscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribe===

Digital transformation relies on data from across the organization, ranging from operations to customer service, financials, and employee well-being. In this conversation, we learn how KeyBank's Chief Information Officer, Amy G. Brady, uses data in daily operations and to drive digital transformation. Amy's mandate as CIO overs the company's technology, operations, and services organizations. She oversees all of KeyBank's shared services for technology, operations, data, servicing, cyber and physical security, and procurement. Amy is a member of the Board of Directors of DuPont, where she serves on the Audit and Environment, Health, Safety, and Sustainability Committees. She is also on the Board of the Federal Reserve Bank of Cleveland.In this conversation, we discuss the following topics:-- About KeyBank and data strategy in banking-- Modernizing finance and data integration-- Extensive CIO Role at KeyBank-- Qualifications for KeyBank business partners-- Digital transformation at KeyBank-- Role of women in t

Zoho co-founder and CEO, Sridhar Vembu, has developed a clear sense of ethics that guide social impact and corporate responsibility at Zoho. His perspective informs the products, culture, and philanthropy activities of this extraordinarily successful enterprise software company.During this in-depth conversation, Sridhar Vembu explains how he runs Zoho and the social impact of “spiritual capitalism” and sustainability.===Read the full transcript: https://www.cxotalk.com/episode/zoho-ceo-corporate-social-responsibility-spiritual-capitalismSubscribe to the CXOTalk newsletter: https://www.cxotalk.com===Read the transcript and watch the video to learn about these topics:-- What is spiritual capitalism?-- Corporate social responsibility (CSR) at Zoho and sustainable development-- Balancing cost vs. profit in charitable donations and philanthropy-- Zoho CEO: "We are not ruthlessly metrics-driven."-- Ecosystem implications for Zoho software partners-- Sustainability and local communities-- Where can you have maximum

The digital transformation of supply chains has accelerated as customer expectations have evolved over the last year. What are the characteristics of a robust supply chain and what does sustainability in supply chain mean?To answer these we spoke with Allan Dow, President & CEO of Logility. Dow has more than 30 years of experience in strategic planning, sales development and implementation services, and product innovation to streamline, accelerate and optimize supply chain and retail planning enterprises.The conversation covers these topics:About Logility and supply chain transformationSupply chain planning and customer expectationsDigital transformation in supply chainUsing digital twins to create resilient supply chainsRobust supply chains and sustainabilityAdvice on supply chain transformation and innovation

How does a major Swiss insurance drive digital transformation by focusing on company culture, new business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG, Dr. Alexander Bockelmann, to learn more.In this conversation, you will learn about:-- Transformation and the digital strategy roadmap at the Baloise Group-- Employee experience and customer experience in digital transformation-- Digital transformation and culture change management-- How to link technology and business goals?-- Overcoming digital transformation challenges-- Building an open innovation ecosystem with customers and partners-- Customer satisfaction beyond traditional financial services-- Cloud strategy and digital transformationSubscribe to our newsletter: https://www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/digital-transformation-major-insurance-companyDr. Alexander Bockelmann is Chief Technology Officer and member of the Management Board at Baloise Group AG

As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers in 2021.This conversation covers a broad range of topics, including:-- 2021 marketing strategy: key trends and changes-- What is the role of empathy in marketing?-- "Customer experience is the new brand loyalty"-- How does consumer behavior affect marketing strategy?-- Cross-functional alignment between marketing, sales, and finance-- Authenticity, branding, and marketingRead the complete transcript: https://www.cxotalk.com/episode/cmo-strategy-back-work-2021Subscribe to our newsletter: https://www.cxotalk.com/subscribeBill Wohl is a highly regarded communications and marketing executive, who is globally recognized for leadership in crisis communications. His consultancy helps companies with crisis communications; repositioning brands and products for gro

What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust.In this video, you will learn about:-- The House of Lords report on trust, technology, and democracy-- Key issues covered by the House of Lords report-- Impact of social media platforms on society-- Balancing social media platforms rights against the “duty of care”-- How to handle the cross-border issues with technology governance?-- Should governments regulate social media?-- Political messages and digital literacy-- Balancing freedom of speech on social media and cyberwarfare-- Advice for policymakers and business people-- Importance of digital education=========Read the full transcript: https://www.cxotalk.com/episode/digital-technology-trust-social-impactBe sure to subscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribe=========

For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.In this video, you will learn about these topics:-- Customer experience at Oracle-- What is customer experience (CX)?-- How you can create excellent customer experiences-- Technology and personalization to enable customer experience-- Future of customer experience: Machine learning and AIAbout Nate Skinner: For over 20 years, Nate has been building, executing, and leading marketing & sales programs for B2B technology companies, including Oracle, Salesforce, Amazon Web Services, Campaign Monitor, Embarcadero Technologies, and Borland Software.

How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice.In this discussion, we explore the following topics:-- What is a Chief Information Officer (CIO)?-- Characteristics of innovative CIOs-- What challenges do CIOs face?-- Organizational politics and the CIO-- CIO investment and innovation-- Future of the CIO role in 2021 and beyondPeter High is an expert in business and information technology strategy and a trusted advisor to a wide array of business and tech executives ranging across Fortune 500 companies in various industries. He is author of the upcoming book Getting to Nimble: How to Transform Your Company Into a Digital Leader, which will be released in March. Featuring insights from executives at Capital One, Domino's Pizza, The Washington Post, FedEx and other leading firms, the book offers a framework and best practices companies can use to transform their people practices, processes, tec

Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career with Unilever in Bristol, England, and has worked in numerous countries across Europe, Asia, and the Americas.In this conversation, we discuss the following:-- Global supply chain management at Unilever-- Supply chain and digital transformation-- Cognitive automation, Aera Technology, and supply chain resilience-- Supply chain innovation and digital transformation strategy-- SCM and machine learning-- How Unilever manages potential supply chain disruptionsIn 2015, Wendy was appointed to the position of VP Supply Chain US

This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021. During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand generation strategies into the core of brand strategy that aligns with the organization's business goals.Learn about these topics:-- Disruptive marketing tactics and strategy for 2021-- How can marketers develop the skills to create brand equity and brand value in 2021?-- The changing role of the CMO and the modern CIO role-- Empathy and customer experience-- Strategic brand management and brand building in 2021-- Loyalty and trust in the fifth paradigm of marketing-- Data breaches and consumer trust-- Challenges in market

Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing.In this conversation, we discuss the following topics:-- Integrating great product design and the manufacturing process-- Mass customization and the product development life cycle-- Team collaboration and the product engineering design process-- Design innovation and mass customization-- Culture change and the change management process-- Advice for product designers and manufacturing engineersTheo Richardson is a designer and entrepreneur based in Brooklyn. He is best known as a founding partner and Director of Development at Rich Brilliant Willing - RBW. Jon Hirschtick, a technology pioneer and entrepreneur, and is now the president of PTC’s Software-as-a-Service (SaaS) division, PTC Onshape.Be sur

What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.In this conversation, we discuss:-- What are the unique characteristics of artificial intelligence?-- Algorithmic decision-making and risks-- Trust and confidence in AI policy-- Decision-making about AI policy and governance-- How to balance competing interests in AI policy-- Digital ethics: The House of Lords AI Report-- Impact of AI on society and employmentRead the full transcript and watch more videos: https://www.cxotalk.com/episode/house-lords-member-talks-ai-ethics-social-impact-governance---If you like this podcast, please leave a positive review. Thank you!

How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture?In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics:-- CIO strategy and role in 2021-- Customer experience and the CIO agenda-- Corporate culture and the CIO-- Work from home and end-point security-- CIO investment planning and technical debt-- Technology planning for 2021-- CIO opportunities and challenges for 2021Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobe’s global Information Technology & Cloud Operations teams.Jay Ferro is CIO of ERT, a global data and technology company that minimizes risk and uncertainty in clinical trials. Previously, he was the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Be

Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities.The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives.We discuss these topics:-- IT investment categories and Tech Trends 2021-- Planning for information technology investments-- CIO investment priorities-- Advice on the CIO agenda-- CIO goals and innovation-- CIO investment and future of the CIO 2021-- CIO planning in talent, people, culture, and diversity-- Customer experience and the CIO role-- CIO priorities and challenges in 2021Read the full transcript: and watch more CXOTalk shows: https://www.cxotalk.com/episode/cio-strategy-it-investment-planning-2021Bill Briggs is the global Chief Technology Officer for Deloitte Consulting, former global lead of Deloitte Digi

Using communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples.Read the full transcript and watch more interviews: https://www.cxotalk.com/episode/media-training-crisis-communication-plan-can-save-your-careerIn this episode, we discuss:-- Which events are truly a crisis rather than just a PR nightmare?-- First steps for crisis communication management-- Are data breaches a crisis?-- Is newsjacking ethical?-- Crisis communication and social justice-- Crisis communication strategies and corporate PR-- Reputation crisis management and corporate risk management-- The crisis management team-- Honesty in strategic messaging and crisis communications-- Role of media interviews and analysts in crisis communications-

Digital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits.In this episode, GE Digital’s Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation. In this episode you will learn:-- Digital twins have three technology dimensions-- Digital twins are virtual representations of physical assets-- Digital twins offer three benefits-- Digital twins rely on big data, sparse data, and physics models-- Digital twins can improve customer experience-- Culture changes required with digital transformation and digital twinsRead the full transcript: https://www.cxotalk.com/episode/what-digital-twin-why-it-important---If you like this podcast, please leave a positive review. Thank you!