Cxotalk: Leadership, Innovation, Disruption

With gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted diversity in the workplace, following research that shows equality is good for business.Companies must learn how to create an intentional culture for gender inclusion, moving beyond the idea that a few prominent female role models are enough to create gender equality in a male-dominated industry.Read the full transcript: https://www.cxotalk.com/episode/girls-tech-how-create-gender-diversityTo learn more, we speak with two leaders trying to solve this important problem. In this conversation, we discuss:-- About Adriana Gascoigne (Girls in Tech) and Sastry Durvasula (McKinsey & Company)-- Gender diversity, equality, and inclusion-- Importance of diversity in the workplace-- Impact of remote work from home on gender d

Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity. In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work. The conversation includes these topics:-- Social impact of disruptive innovation-- Political divisions in society-- Misinformation and disinformation-- The role of technology in creating economic divisions-- Do technology companies drive social division?-- Advice to policymakers and business leadersRead the full transcript: https://www.cxotalk.com/episode/former-australian-prime-minister-talks-disruptive-innovation-social-impactMalcolm Turnbull was the 29th Prime Minister of Australia from 2015 to 2018. He enjoyed successful careers as a lawyer, investment banker and journalist prior to entering politics. He entered the Australian Parliament i

Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.In this conversation, we discuss:-- ​Role of the CIO in customer experience-- Top priorities for Chief Information Officers in 2021-- EQ and Emotional intelligence for the modern CIO-- How to hire a great CIO?-- How to improve customer and employee experience?-- CIO metrics and executive compensationRead the full transcript: https://www.cxotalk.com/episode/practical-cio-customer-experience-chief-information-officerJay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for several a number of other companies including Earthlink, the American Cancer Society and AIG.Tim Crawford is ranked as one of the Top 100 Most Influential Chief

Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role.Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the company’s finance, investor relations, legal, and procurement organizations.Sheri Rhodes is Workday’s Chief Information Officer (CIO), where she oversees the company’s global information technology organization, with responsibility for the internal deployment of Workday products.The discussion includes these topics:-- CIO / CFO collaboration-- Aligning CFO activities with business processes and requirements-- Business agility and the CIO-- Financial planning and business agility-- CIO and IT alignment with business needs-- Challenges to iterative and dynamic financial planning-- CFO / CIO partnership for innovation-- Measurement and metrics for innovation--

Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform.To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the important topics that he covers are the evolution of field service in aviation, safety and security, and the Rolls-Royce transformation program called Blue Data Thread,In this conversation, we discuss:-- About Rolls-Royce: digital transformation and jet engines-- Digital platform for Rolls-Royce field service and servitization-- Rolls-Royce: "IFS is a fantastic company"-- Servitization at Rolls-Royce relies on data-- Impact of digital transformation on customer experience at Rolls-Royce-- Servitization advice at Rolls-RoyceRead the complete transcript: https://www.cxotalk.com/video/digital-transformation-servitizatio

Digital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare.Read the complete transcript: https://www.cxotalk.com/episode/digital-health-2021-platforms-data-aiThe video covers these important topics:-- Digital Health 2021: Platforms, Data, and AI-- About Dr. John Halamka and Dr. Daniel Kraft-- Data platforms in healthcare and clinical medicine-- Health data analytics and the Mayo Clinic Platform-- Digital healthcare and clinical workflows-- Digital medicine and the healthcare ecosystem-- Digital transformation in the healthcare industry and equal access to care-- Healthcare platforms and patient experience-- Cybersecurity and healthcare data-- Medical ethics and digital healthcare--

Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM.Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibilityIn this wide-ranging interview, we speak with Sridhar Vembu about combining economic growth, developing human resources and talent in local communities, and making a positive impact.In this video, you will learn about:-- About Zoho Corporation and CEO Sridhar Vembu-- Ethics and social responsibility: Building a distributed talent pool-- Sustainable connections to local communities-- Cultivating talent with Zoho University-- Combining profit and positive impact-- Nurturing local talent-- Social impact and corporate culture-- Corporate social responsibility examples-- Sustainability and personal consumption-- Ethical considerations of money-- Credential-signaling vs. skills-based recruitment-- Social respons

The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault. Among the important topics that Sanjay covers are:-- How does data increase business agility?-- Digital transformation and cloud computing strategy-- Business continuity and recovery strategies: the modern strategic advantage-- How cloud enables business resiliency-- Cloud adoption and migration strategy-- Power of the Chief Information Officer role-- Understanding CIO priorities-- Advice on the transformational CIO role and the CIO agendaRead the complete transcript: https://www.cxotalk.com/video/commmvault-ceo-chief-information-officer-cio-strategy-agenda-2021Sanjay Mirchandani is a customer-driven CEO determined to deliver Commvault solutions that impact the business and lives of our customers. Sanjay joined Commvault from the software make

The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today.This conversation includes:-- What is a transformational CIO?-- Practical implications of the transformational CIO role-- Business impact of transformational CIO strategy-- Role of the CIO in marketing strategy-- CIO transformation beyond cloud migration strategy-- Balancing innovation and maintenance in information technology-- Cybersecurity and the CIO role-- Customer experience and the CIO role-- Culture change and the transformational CIO-- Advice for Chief Information Officers

According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience:“I don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection with the brand.”Read the full transcript: https://www.cxotalk.com/episode/customer-loyalty-brand-development-dunkin-donuts-ceoIn this conversation, you will hear about these topics:-- Customer experience and brand awareness-- Measurement and metrics for building brand awareness-- Listening to the customer-- Market testing based on consumer data-- Brand development process at scale-- Digital transformation at Domino’s PizzaRobert M. Rosenberg served as chief executive officer of Dunkin’ Donuts and Baskin Robbins from 1963 until his retirement in 1998. Under the leadership, the company grew from a regional family busi

What are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals.Thank you to Productiv for making CXOTalk possible: https://www.productiv.comTCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000+ consultants in 46 countries. In his current role as CIO, Abhijit Mazumder is responsible for Strategy &Technology operations of TCS Corporate IT and driving successful digital transformation on pillars of Agile, Cloud, Automation, ML & AI.Read the full transcript: https://www.cxotalk.com/episode/cio-strategy-2021In this conversation, you will learn about:-- Strategic CIO imperatives for 2021-- The global health crisis-- Business process transformation decisions-- Lessons for managing disruption and change-- How to build business resiliency-- Productivity vs. efficiency-- The future work, technology, and custo

During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcastTom oversees all of the company’s customer experience operations, including Comcast’s Net Promoter System (NPS) functions, to ensure the company delivers a simple, consistent, and excellent customer service and customer care. As part of his role, he leads all call center operations including phone, chat, and social media agents, focused In this episode, we discuss:-- Impact of the global health crisis on Comcast-- Work from home demand on Comcast-- Measuring customer satisfaction with NPS (Net Promoter Score)-- How to improve the employee experience-- Transforming technical support at Comcast-- Impact of customer expe

The CIO of Logitech explains how he approaches issues such as:Business resilienceDigital transformation eCommerce strategyDigital business and the IT operating modelCustomer experienceEnabling remote work through virtual collaborationThank you to Productiv for making CXOTalk possible: https://www.productiv.comMassimo Rapparini is Chief Information Officer at Logitech. Massimo leads the global IT function and is charged with implementing a technology strategy targeted at the company’s growth opportunities through Digital Business, Employee Collaboration and Product Innovation using Cloud.Read the entire transcript: https://www.cxotalk.com/episode/cio-business-model-strategy-resilience-transformationIn this conversation, you will learn how Logitech's CIO handles:-- Managing change and the global crisis-- Scaling remote work from home-- Challenges of managing change-- Rethinking the IT operating model-- Business agility and resilience-- Risk management and mitigation vs. IT innovation-- Cloud computing and busin

What is the future of work, collaboration, virtual teams, distributed workforces, and work from home? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams. Thank you to Productiv for making CXOTalk possible. Visit https://www.productiv.comOlivia Nottebohm serves as the Chief Operating Officer at Dropbox, where she oversees sales, customer experience, business development, marketing and communications, and the people team. Read the full transcript: https://www.cxotalk.com/episode/future-work-2021Prior to joining Dropbox in 2020, Olivia spent six years with Google Cloud, where she was VP of SMB Sales and GTM Operations. In that role she led go-to-market efforts, driving revenue for a portfolio of business products that included G Suite. She helped build and scale Google Cloud’s business, overseeing a cross-functional operations team of sales, customer engineering, business development, operations, and professional servic

What are CISO strategies in 2020? We talk with Dr. Alissa Abdullah, Mastercard's deputy chief security officer, to learn more.Watch the video and read the full transcript.https://www.cxotalk.com/episode/ciso-strategies

How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers. Read the full transcript and watch the video: https://www.cxotalk.com/episode/customer-experience-ecommerce-digital-transformation-ftd The conversation discusses these topics: -- About FTD and the flower business -- Customer satisfaction and experience -- Challenges to creating customer success and loyalty -- Complexities of eCommerce -- CEO priorities -- Corporate culture and customer service -- Building customer loyalty and employee trust -- Using data in corporate operations

How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role.In this podcast, we discuss:IT modernization at the USPTOIT modernization challenges in the federal governmentInformation technology procurement and IT agilityIT modernization and the cloud environmentCulture change and IT modernizationIT modernization and talent managementUsing IT modernization to improve customer experienceRPA and IT modernizationBusiness transformation and IT modernizationWatch the video and read the full transcript.https://www.cxotalk.com/episode/cio-playbook-it-modernization

As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure.In this conversation, he discusses Oracle Cloud@Customer, the Oracle Autonomous Database, cloud regions, and the Oracle Cloud Platform.Clay Magouyrk is responsible for engineering and technical operations for Oracle’s enterprise-focused infrastructure-as-as-service (IaaS) platform and focuses on service delivery for an expanding product portfolio including compute, storage, networking, edge, and containers. He leads a team of thousands of cloud engineers focused on supporting customers’ most mission-critical workloads via best-of-breed products and solutions.Watch the video and read the full transcript.https://www.cxotalk.com/video/cloud-adoption-infrastructure

What is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators.Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force.Watch the video and read the full transcript.https://www.cxotalk.com/episode/digital-transformation-innovation-healthcare

Phrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities.In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report.To gain a better understanding of customer experience and why it matters to business, we spoke with SAP’s Chief Marketing Officer, Alicia Tillman, together with the Chief Product and Technology Officer for Dow Jones, Ramin Beheshti.Watch the video and read the full transcript.https://www.cxotalk.com/video/experience-management-customer-experience-sap-wsj