Synopsis
Join us for exciting conversations about UI/UX design, SaaS products, marketing, and so much more. My awesome guests are industry experts who share actionable knowledge so that you can apply it in your business today.
Episodes
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Episode 261: Storytelling in Marketing with Rebecca L. Weber
10/03/2023 Duration: 44minHow can storytelling help us achieve marketing goals? Our guest today is Rebecca L. Weber, a journalist and writing coach. You’ll learn how to use stories in different situations, why you should keep an idea bank, tips for overcoming the anxiety over writing, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesThe Writing Coach Podcast with Rebecca L. WeberThe Hero’s Journey — a book by Joseph CampbellAhrefs BlogArpit Choudhury of astorikOn My Bookshelf: Essential books for writersThis show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers, as well as marketing leads. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast.
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BDTP. Software Pricing Design with Chris Mele
03/03/2023 Duration: 01h05minToday we have another episode of Better Done Than Perfect. Listen in as we talk to Chris Mele, the managing partner at Software Pricing Partners. You'll learn what happens behind-the-scenes of enterprise pricing, what value-based selling really is, the problem with pricing tiers, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesSoftware Pricing PartnersThe three worst B2B SaaS pricing errors – and how to avoid themThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers, as well as marketing leads. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help
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Episode 260: Managing the Design Process with Paul Boag
27/02/2023 Duration: 01h42sThere’s so much more to the design craft than just designing. How can you work harmoniously with stakeholders in a project? Our guest today is Paul Boag, a CRO expert. You’ll learn how to involve clients in the design process, how to communicate your design to different stakeholders, how to deal with committees, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesBoagworld — Paul’s consultancyEpisode 257: White-hat CRO with Paul BoagHow to Test Design Direction in 8 StepsConfirmation Bias in UXAttention InsightHow to Get Clients and Colleagues to Consider User AttentionHow to End the Pain of Shifting Project PrioritiesFrontend Masters: Mastering the Design ProcessGet a free copy of Paul’s bookThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships between users and companies.
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BDTP. Uncovering Customer Insights Using JTBD with Aggelos Mouzakitis
17/02/2023 Duration: 51minToday we have another episode of Better Done Than Perfect. Listen in as we talk to Aggelos Mouzakitis, a retention-focused B2B SaaS head of growth. You'll learn about the main metric that proves product-market fit, how they used customer segmentation in the process, how to improve your JTBD interviews, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesheadofgrowth.io — Aggelos’ consultancyWhereby — the case study we’re talking aboutWhat is Jobs to be Done (JTBD)?UI Breakfast Episode 254: Learning to Build with Bob MoestaDemand-Side Sales 101 — a book by Bob MoestaClayton ChristensenSee Aggelos’ service for B2B SaaS teamsConnect with Aggelos on LinkedInThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, includin
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Episode 259: Designing Services vs Products with Justin Zalewski
10/02/2023 Duration: 38minHow can services improve and expand our product experience? Our guest today is Justin Zalewski, director of product design and strategy at Studio Science. You’ll learn their framework for figuring out customer pains, how to establish the balance between self-serve and done for you, how to test your design service prototype, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesStudio Science — Justin’s place of workEpisode 254: Learning to Build with Bob MoestaDemand-side Sales 101 — a book by Bob Moesta and Greg EngleStudio Science’s Service BlueprintThe Service Design NetworkGood Services — a book by Lou DowneCheck out Justin’s websiteConnect with Justin on LinkedInThis show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers, as well as marketing leads. To follow the best practices, download our free printable email planni
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BDTP. SaaS Metrics from $0 to $100M MRR with Sid Jain
03/02/2023 Duration: 37minToday we have another episode of Better Done Than Perfect. Listen in as we talk to Sid Jain, senior research analyst at ChartMogul. You'll learn about the two overarching categories of metrics, what high and low frequency metrics are, why you should use segmentation and cohorts when analyzing data, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesChartMogul – Sid’s place of workGitLab KPIJamin BallSaaS Metrics that matter to InvestorsThe SaaS Metrics that MatterSaaStrFollow Sid on Twitter and LinkedInThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers, as well as marketing leads. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring a
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Episode 258: Data-driven Design Systems with Berk Çebi
27/01/2023 Duration: 32minHow can you measure the success of your design system? Our guest today is Berk Çebi, co-founder and Chief Product Officer at Zeplin. You’ll learn what a design system is, how their customer interviews led to a new product, when you should start investing in design documentation, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesZeplin — Berk’s productOmlet.dev — their new tool for measuring the success of your design systemAtlassian Design SystemWashington Post Design SystemEpisode 26: Bridging the Gap Between Designers and Developers with Roger DudlerFrontify, Zeroheight — tools for documenting design systemsData-informed Design Systems — a talk by Jan Toman of ProductboardSegment’s resourcesFollow Berk on TwitterThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships betwe
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BDTP. Data Activation for SaaS with David Sepulveda
20/01/2023 Duration: 33minToday we have another episode of Better Done Than Perfect. Listen in as we talk to David Sepulveda, Head of Data at Kumospace. You'll learn why data analysts need to work closely with research and product teams, how to distinguish correlation from causation, how much data you need to track, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesKumospace – David’s place of workdbt logicThe cupcake approach by IntercomTowards Data ScienceSF PythonFollow David on LinkedIn and TwitterThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships between users and companies. Book your demo call today at userlist.com.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are
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Episode 257: White-hat CRO with Paul Boag
13/01/2023 Duration: 48minCan you improve conversion rates ethically, without deceptive tricks? Our guest today is Paul Boag, a CRO expert. You’ll learn about the negative impacts of using dark patterns, how to promote ethical decisions in your organization, why supporting evidence is so important for designers, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesBoagworld — Paul’s website and podcast archivesClick! – Paul’s book on CROAttention Insight, Usability Hub – tools for testing designsPollfish – a survey toolHotjar, Microsoft Clarity – heatmap toolsVWO, Google Optimize – A/B testing toolsBDTP S6E3: Measuring the ROI of Email with Claudiu MurariuGet a free copy of Click!This show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers, as well as marketing leads. To follow the best practices, download our free printable email planning worksheet
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BDTP. Creative SEO for SaaS with Monica Lent
06/01/2023 Duration: 45minToday we have another episode of Better Done Than Perfect. Listen in as we talk to Monica Lent, founder of Affilimate. You'll learn about the challenges of SEO in the SaaS space, the importance of link building, how you can go beyond classic articles, how to cut costs on content, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesAffilimate – Monica’s SaaSSanity – Affilimate’s CMS of choiceSEO for B2B SaaS with Pawel GrabowskiFollow Monica on TwitterCheck out Monica’s free course, SEO for DevsThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers, as well as marketing leads. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring an episode?
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Episode 256: The Business of UX Writing with Yael Ben-David
23/12/2022 Duration: 35minAs UX writers, how can we go above and beyond to increase our business impact? Our guest today is Yael Ben-David, and author of The Business of UX Writing. You’ll learn about the top challenges in UX writing, the “five letter” framework, Yael’s writing philosophy, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesThe Business of UX Writing – Yael’s bookA Book Apart – the book’s publisherFundbox, MyHeritage – Yael’s previous companiesEpisode 242 with Rafa CondeRICE analysisMicrocopy: The Complete Guide – a book by Kinneret YifrahStrategic Writing for UX – a book by Torrey PodmajerskyCheck out Yael’s websiteFollow Yael on Twitter and MediumThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships between users and companies. Book your demo call today at userlist.com.Interested i
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Episode 255: Running a Design Vision Program with Nick Myers
16/12/2022 Duration: 38minHow exactly do you run a successful design vision program? Our guest today is Nick Myers, VP of Design and Research at Patreon. You’ll learn what a design vision program is, its components, why it’s applicable to any company size, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesPatreon – Nick’s current place of workCooper, Fitbit, Trulia, Facebook – Nick’s previous places of workJack Conte – CEO and co-founder of PatreonDesign Sprint, Design Thinking – popular methodsConnect with Nick on LinkedInThis show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers, as well as marketing leads. To follow the best practices, download our free printable email planning worksheets at userlist.com/worksheets.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people dis
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Episode 254: Learning to Build with Bob Moesta
09/12/2022 Duration: 37minWhat essential skills should innovators and entrepreneurs have? Our guest today is Bob Moesta, one of the co-architects of the Jobs to Be Done framework and author of Learning to Build. You’ll learn about the five learnable skills highlighted in his book, his perspective on compromise, why it’s important to understand the progress that people are trying to make, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesLearning to Build – Bob’s latest bookDemand-side Sales 101Dr. W Edwards Deming, Dr. Genichi Taguchi, Dr. Willie H. Moore, Dr. Clayton Christensen – Bob’s key mentorsUserlist – Jane’s SaaSSlack, Basecamp, Intercom, QuickBooks – disruptor productsTony Robbins, Gary Vaynerchuk – popular coachesChoosing CollegeThe Jobs-To-Be-Done HandbookFollow Bob on Twitter and LinkedInThe ReWired GroupThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches th
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Episode 253: Brand Voice & Tone with Reese Fuller
02/12/2022 Duration: 35minHow do you make sure your product “sounds” on-brand? Our guest today is Reese Fuller, lead writer at Work & Co. You’ll learn what brand voice looks like as a deliverable, the process of developing it, how to approach overhaul projects for mature brands, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesWork & Co – Reese’s place of workApple’s Human Interface GuidelinesMailchimp’s Content Style GuideConsumer Packaged Goods DirectoryThinkTesting.comThe Brand IdentityUX Content CollectiveContent + UXConnect with Reese on LinkedInThis episode is brought to you by Zeplin. Design tools can do almost anything, and with Zeplin they can go even further. Stop spending your time preparing design files for your developers and your PMs. Let Zeplin do it for you! Show user journeys, organize screens, highlight components automatically. See how you can go from design to production faster at zeplin.io
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BDTP. Measuring the ROI of Email with Claudiu Murariu
25/11/2022 Duration: 47minToday we have another episode of Better Done Than Perfect. Listen in as we talk to Claudiu Murariu, co-founder and CEO of InnerTrends. You'll learn about the role email plays in a product, how to track the impact of your email, two types of impact from sending a message, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesInnerTrends – Claudiu’s SaaSThe Big User Onboarding RoundtableThe One Metric for User OnboardingTuple – a tool by Ben OrensteinHow to Save Money on High Volume EmailProfitWell – a SaaS analytics toolDreamHost emailsFollow Claudiu on Twitter and LinkedInThe Data-led PodcastSend Claudiu an emailThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships between users a
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Episode 252: Building a Content Strategy Practice with Natalie Marie Dunbar
18/11/2022 Duration: 36minHow do you build a sustainable content strategy practice? Our guest today is Natalie Marie Dunbar, author of From Solo to Scaled. You’ll learn what a content strategy practice is, how different teams work together to implement it, the five components of the content strategy practice blueprint, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesFrom Solo to Scaled – Natalie’s bookWomen Talk Design – a speaker bureau for women in designEpisode 237 with Yuval KeshtcherRedundant, obsolete, or trivial (ROT)Episode 118 with Gerry McGovernDigital asset management (DAM) systemDrupal, Oracle WCS, Adobe Experience Manager – popular content management systemsUse the code UIBREAKFASTSTS to get 20% off Natalie’s book when you purchase it on the Rosenfeld websiteVisit Natalie’s websiteFollow Natalie on Twitter and LinkedInThis episode is brought to you by Zeplin. Designers are most comfortable in their own d
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BDTP. Content Curation with Jonathan Gandolf
11/11/2022 Duration: 38minToday we have another episode of Better Done Than Perfect. Listen in as we talk to Jonathan Gandolf, founder and CEO of The Juice. You'll learn how to curate your content lineup manually, why content distribution is important, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesThe Juice – Jonathan’s content curation platform for B2B professionalsBDTP S5E2: Building Two-sided Marketplaces with John DohertyUI Breakfast Episode 175 with Dru RileySparkToro – a tool by Rand FishkinG2 – business software and services reviews siteBDTP S5E4: Survey-based Research Projects with Becky LawlorThe Cold Start Problem – a book by Andrew ChenFollow Jonathan on LinkedIn and TwitterThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. Onboard, engage, and nurture your customers,
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Episode 251: Retail Branding with Todd Maute
04/11/2022 Duration: 54minHow do you design for a retailer brand that has thousands of products? Our guest today is Todd Maute, partner at CBX. You’ll learn about the structures of the retail branding and retail packaging industries, how a design idea becomes a finished product on the shelf, their advice for designers who want to go into packaging, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesCBX – Todd’s company, a branding agencyKroger, Walmart, Target, Trader Joe’s – popular retailers in the USDieline – a resource for packaging inspirationMintel’s Global New Products DatabaseReach out to Todd via emailThis episode is brought to you by Zeplin. Design tools can do almost anything, and with Zeplin they can go even further. Don’t spend any of your time preparing design files for your team — just let Zeplin do it for you! No more dealing with unnecessary layers to show user journeys, explain intent, or organize scre
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BDTP. Email Deliverability with Lauren Meyer
28/10/2022 Duration: 39minToday we have another episode of Better Done Than Perfect. Listen in as we talk to Lauren Meyer, chief marketing officer at SocketLabs. You'll learn about the mechanism of how an email is delivered, the factors that affect deliverability, why you should use engagement metrics as proxies for deliverability, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesSocketLabs – Lauren’s place of workPatrick McKenzie’s Twitter thread about self-hosting emailsGoogle Postmaster Tools, Microsoft Smart Network Data Services (SNDS) – deliverability guessing tools SPK, DKIM, DMARC – email authentication protocolsSpamhaus, SpamCop – spam blocklist providersFollow SocketLabs on TwitterFollow Lauren on Twitter and LinkedInThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. It ma
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Episode 250: The Laws of Creativity with Joey Cofone
21/10/2022 Duration: 44minDesigners or not, we practice creativity every day. What are some of the laws that govern creativity? Our guest today is Joey Cofone, founder of Baron Fig. You’ll learn about his decade-long journey of writing the book, his advice for storytelling, why you should care about creativity, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesBaron Fig – Joey’s companyThe Laws of Creativity – Joey’s bookUse the code UIBREAKFAST to get 20% off the book & all Baron Fig goods (valid until October 28, 2022)Follow Joey on Twitter and InstagramThis episode is brought to you by Zeplin. Publish your finalized designs in Zeplin and it'll automatically notify the team of changes so everyone is on the same page. Zeplin also provides specs for devs and organized commenting for feedback, so you can stay in your design tool, and the team can collaborate with you in an organized workspace that everyone can under