Cxotalk: Leadership, Innovation, Disruption

#enterpriseai #generativeai #aiethics Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure. Here are his key points:► Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement.►Leadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions.►Scalable Systems: Develop an 'AI factory' to streamline and scale AI development.►Vendor Flexibility: When working with outside partners, don't lock yourself into one platform. Be ready to switch if necessary.►Trust: Ensure that AI systems are transparent, audit for bias, and establish clear lines of accountability for failures.Bojinov stresses that each stage of an AI project, from conception to ongoing management, needs expertise, adaptability, a receptive culture, and trust. With a well-thought-out strategy, companies can navigate typical challenges and harness

#automotive #automotiveindustry #mobility #digitaltransformation In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:►The New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.►Strategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.►The Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies e

#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.Key themes of this conversation include:► Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.► Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.► Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and

#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban CompaniesSubscribe to stay informed: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformationKey points from this episode include:► Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers► Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Tra

#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.Join the CXOTalk community: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/leadership-lessons-for-enterprise-ai-successAmong the topics discussed are:► There is heightened enterprise interest in AI but more questions than answers on how to apply it. ► Companies want help translating AI's potential into business impact.► AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.► AI success depends on envi

#responsibleai #aiethics #publicpolicy As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape.With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally to find common ground on AI safety standards. Lord Clement-Jones stresses tackling online harms thoughtfully and avoiding regulatory overreach. Throughout the wide-ranging conversation, his level-headed advice provides direction for policymakers and technologists alike. Ultimately, Lord Clement-Jones aims to balance rapid progress with collaborative, proactive efforts to ensure AI and related technologies benefit humanity.Our guest co-host for this episode is QuHarrison Terry.Subscribe: www.cxotalk.com/subscribeSee all

#hranalytics #workday #employeeexperience People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes.To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM of Analytics at Workday, and a leading expert in leveraging people data strategically.Key topics covered:► The challenges of fragmented, siloed people data and the need for AI/ML to surface insights.► Understanding the value of people analytics for accelerating decisions and solving complex business questions.► Key strategic questions answered by people analytics, from hybrid work models to skills gaps.► The types of data used, from surveys to performance metrics and more.► How people analytics improves employee experience through listening tools and answering questions.► The growing importance of skills data for hiring, mentoring, and reskilling.► Practical examples of people analy

#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:► The intricacies of diagnostic, predictive, and generative AI.► Surprising trends in AI advancements.► Best practices for adopting AI responsibly.► The influence of AI across various industries.► Insights on explainable AI and assessing organizational AI maturity.► Investment strategies in the face of tech ambiguities.► A glimpse into the future: from science fiction to transhumanism timelines.Subscribe: www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice

#hybridwork #remotework #futureofwork In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.Tune in to hear Custodio's perspectives on:► The latest trends in remote and hybrid work models► Common pain points organizations face in supporting distributed teams► Solutions for remote work challenges related to technology, compliance, and security► Best practices for selecting the right tools and technologies► The employee experience imperative - how to engage and retain top talent► Employee training and awareness around phishing and security risks► Implementation and change management best practices► The future of work - how 5G, fiber, and other advances will

#storytelling #communication #writing #empathy In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.Topics in this episode include:► The power of stories in business communications► Impact of stories on business success► Empathy translates intellectual ideas into stories with emotional impact► The challenge of storytelling for technology leaders, like CIOs and CTOs► The power of a strong product story► H

#dataanalytics #datascience #ai Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at the think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The conversation also addre

#businesstransformation #digitaltransformation #innovation Business leader, Atif Rafiq, author of 'Decision Sprint,' and former President of MGM Resorts International explores business transformation on CXOTalk episode 790.Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising Exploration, Alignment, and Decision-making. Rafiq’s methodology distinguishes itself by emphasizing purposefulness and inclusiveness.The conversation includes these topics:► About Atif Rafiq’s book, Decision Sprint► Upstream work: Challenges of business transformation► Reframing approaches to risk management► Complex business problems require inclusive thinking► How to cultivate “input obsession” to develop robust ideas► Use collective intelligence to hack the corporate culture for innovation► Practical examples: Amazon a

#ecommerce #algolia #ecommercebusiness #ecommercewebsite In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience.This in-depth discussion presents practical advice from Algolia, the second largest search engine after Google. Watch this episode to understand how to implement these transformative technologies to improve customer loyalty and ecommerce revenue.The conversation includes these topics:► Ecommerce and the paradox of choice► Impact of AI and machine learning on ecommerce► Improving user experience: How AI personalizes shopping► What is vector search?► Vector vs. traditional keyword search► Using personalization to drive higher customer lifetime value► Using AI-powered search to improve ecommerce customer acqu

#hr #cio #employeeexperience In episode 791 of CXOTalk, we explore the intersection of Information Technology (IT) and Human Resources (HR) to improve employee experience, with John Hill, the Senior Vice President for Digital and Information Technology at Suncor Energy. John explains how HR and IT can work together to create a positive work environment, provide employees with opportunities for growth and development, and use technology to improve communication and collaboration. He also discusses challenges these departments face in driving employee engagement, and strategies that he's used to overcome the issues.Here are key points in the discussion:► Intersection of IT with corporate culture and employee engagement► Exploring the relationship between Information Technology (IT) and Human Resources (HR)► Upskilling teams and the workforce in a remote work environment► Touchpoints and planning in the CIO / CHRO relationship► How IT simplifies technology to improve employee experience and engagement► Embedding

#cio #customerexperience #cxostrategyOn CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.The topics for this episode include:► Understanding the CIO role in enhancing customer experience► Bridging the gap between IT systems and customer value► Using technology to meet customer expectations► Creating seamless customer experience with innovative technology► Digital transformation and customer experience are strongly connected► The five pillars of next-generation technology strategy at Citizens► Agile transformation: shifting from monolithic to incremental software development► Aligning the culture of IT and business to support customer experience objectives► Modernizing legacy systems with a platform approa

#marketingstrategy #dataanalytics On CXOTalk episode 787, we explore quantitative marketing strategy with Professor Oded Netzer of the Columbia University business school and Amy Jaick, the institution's Chief Marketing Officer.The conversation covers leveraging data and analytics, the power of personalization, ROI evaluation, the role of A/B testing, and the emergence of quantitative intuition in decision-making:► What is quantitative marketing?► Importance of data and analytics in understanding customers► The power of personalization in marketing► Evaluating return on investment (ROI) in marketing► The role of A/B testing in quantitative marketing► Data collection in marketing: Insights and challenges► Working with structured and unstructured data in marketing► Advice to marketers on approaching data strategically► Privacy concerns in data-driven marketing► What is quantitative intuition?► Incorporating quantitative intuition into business decision-making► The role of artificial intelligence in marketing: i

#dataanalytics #financialservices #goldmansachs In this episode of CXOTalk, we host Neema Raphael, the Chief Data Officer at investment bank Goldman Sachs, who explores the importance of data strategy in the financial services industry.Raphael explains Goldman Sachs' three-pronged approach to managing data: through platform development, content curation, and governance and quality control. The conversation includes a discussion on the challenges and opportunities that come with handling complex, real-time data in a high-stakes environment such as financial services. He also highlights the firm's commitment to open-source platforms, notably its platform called "Legend," as a tool to promote data interoperability throughout the industry. During the conversation, Raphael offers advice on developing a successful data strategy and discusses the role of cloud technology in modern data management.The conversation includes these topics:► Why data is important in financial services► Goldman Sachs’ approach to managing

#otsecurity #paloaltonetworks #zerotrust In this informative episode of CXOTalk, Anand Oswal of Palo Alto Networks explains how to manage security for operational technology (OT). He discusses security related to interconnected devices, critical infrastructure, manufacturing, medical environments and more.Oswal provides a clear overview of the challenges involved in securing OT systems, emphasizing the importance of visibility, segmentation, machine learning, and simplifying operations with legacy architectures.This episode offers valuable insights and practical guidance for professionals seeking to gain a deeper understanding of the intricacies of OT security. From examining the broad attack surface and key challenges to discussing best practices for deployment, this conversation provides a wealth of knowledge to help you effectively secure OT systems.The conversation includes these topics:► About operational technology (OT) and security► Operational technology presents a broad attack surface► Key challenges

#dataanalytics #analytics Watch this important CXOTalk episode for a discussion on data and analytics strategy with Bruno Aziza, Head of Data and Analytics at Google Cloud.Bruno shares insights on the convergence of data and workloads, data products, building trust through governance, and activating real-time data for success in the era of digital transformation.Here is more detail on the topics discussed in this episode:► Convergence of data and workloads► Importance of governance to build trust in data► Activation and real-time data► What are data products► Practical examples of data products► Infrastructure requirements for data products vs. traditional dashboards► Roles and team structure in data science► “Data scientists are lonely”► Data science in small organizations► Data products and digital transformation► Team collaboration in data science► How to build a great data culture► Data quality creates trust and confidence in the data► Steps to build a data and analytics strategySubscribe to the CXOTalk

#digitaltransformation #vmware Discover valuable insights on managing large-scale transformation in this CXOTalk episode featuring Mike Hayes, Chief Operating Officer of VMware. In this conversation, Mike explains how the software giant is navigating change and transformation and pivoting towards a SaaS future. He reveals how VMware is breaking down silos, redesigning processes, and aligning goals to create a unified organization capable of thriving in the multi-cloud era.The conversation includes these topics:► About VMware’s transformation► Navigating large-scale transformation with clear goals► Balancing individual and team incentives for transformation success► Culture and incentives: “Don't give people tasks; give them goals.”► About VMware's internal and external change initiatives► Harmonizing business models with product-led growth strategies► Redesigning processes and breaking down silos across the organization► How to measure and evaluate transformation progress► Business agility: What is it and why