Synopsis
Podcast by StoryConnect
Episodes
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126 Embracing Over-The-Top Video and Broadband Only Service, With Ross Petrick
15/02/2019 Duration: 08minAlliance Communications has run promotions instructing members how to cut the cord on video and phone service. What's behind those efforts?
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125 Accelerating A Fiber Build, With Chris Townson
15/02/2019 Duration: 11minChris Townson is CEO of DTC in Alexandria, Tennessee, where the cooperative is in the midst of an aggressive fiber construction program.
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124 Explaining a Meter Conversion to Your Customers, With Amy Beyers
28/11/2018 Duration: 12minConverting to new meters is a complex process. How did Murfreesboro Electric communicate about it with their customers? Website: https://murfreesboroelectric.com/
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123 Hot Topics at the TVPPA Customer Service and Communications Conference, With Diana Bryant
28/11/2018 Duration: 12minCommunication has become more important in the utility industry than ever before. What are communicators talking about at the TVPPA Customer Service and Communications Conference. Website: http://www.tvppa.com/
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122 Hands-on Energy Effeciency Education, With Eddie McKnight
28/11/2018 Duration: 08minIt's one thing to talk about energy efficiency. It's another to show people what it looks like. Website: http://www.mcknightassociates.net/home.html
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121 Socrates and Customer Service: Coaching Critical Thinking Skills, With Phil Biesei
28/11/2018 Duration: 10minCustomer service reps need to be trained to ask probing questions to try and understand the customer. How can you equip them with those critical thinking skills? Website: https://www.electricities.com/
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120 Electric-Telco Broadband Partnership in Tennessee, With David Murphy
28/11/2018 Duration: 14minWhen Volunteer Energy Cooperative and Twin Lakes Telephone Cooperative partnered together to bring broadband to rural Tennessee, it took coordination and planning for both companies to communicate about the new network. Website: https://www.vec-twinlakes.com/
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119 How can community events help position your company?, With Charlie Cano
28/11/2018 Duration: 15minThrough a cyber security training session and "Lunch and Learn" events, ETEX has helped solidify its position as the region's technology expert. Website: https://www.etex.net/
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118 KTA-TTA Joint Conference Thoughts, With Tyler Campbell
24/10/2018 Duration: 13minAs TTA and KTA conclude their 24th annual joint conference, Tyler Campbell discusses the hot topics: broadband only packages, industry advocacy, and more. Website: https://www.ktaoffice.org/
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117 Survey Says: Video and Broadband Survey Results, With Scott Sobolewski
24/10/2018 Duration: 19minInnovative Systems sponsored a study that reveals some telling insights into customer demand for video and broadband usage. Website: Full Survey http://www.innovsys.com/innovsys/2018-rural-video-broadband-study-results/
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116 Ad Insertion Past, Present and Future, With Jeff Morrett
23/10/2018 Duration: 16minAd insertion allows local businesses to advertise on your video service, but the industry is adapting to work ads into online video and over-the-top services. Website: https://viamediatv.com/
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115 Using data for customer service, With Ashley Harper
23/10/2018 Duration: 21minNCTC uses data to size up existing customers and potential customers. That data helps them fit the customers to the proper services. Website: https://fiber.nctc.com/
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114 KTA-TTA Joint Conference Preview, With Levoy Knowles
22/10/2018 Duration: 09minWhat topics are telcos and vendors talking about that the annual KTA-TTA Joint Conference in Bowling Green. Website: https://www.tenntel.org/
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113 Creating a New Brand Identity, With Rusty Moore
18/10/2018 Duration: 14minWhen Big Bend Telephone decided to rebrand as BBT, they launched a 10-month process to build a new identity for their brand — one that didn't include the word "telephone." Website: https://www.bigbend.net/
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112 From the Marketing Department to the GM's Office, With Tim Brinkman
02/10/2018 Duration: 17minTim Brinkman has had an uncommon career track and is one of a growing number of "marketing people" to move into upper management at a telco. He joined the podcast right after presenting on this topic at the MTA Marketing Peer Group. Website: https://www.gvtel.com/ Live from the MTA Marketing Peer Group
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110 Inside the Gigazone Gaming Tournament, With Brian Bissonette
02/10/2018 Duration: 28minThe Gigazone Gaming Championship draws 4,000 gamers to an event hosted by Paul Bunyan Communications in Northern Minnesota. How does the telco staff do it and why do they feel its such an important audience to reach? Live from the MTA Marketing Peer Group Website: https://gigazonegaming.com/
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111 What is IRV and will it help when disaster strikes? With Brent Christensen
02/10/2018 Duration: 14minThe MTA's new IRV (Incident Response Vehicle) will better prepare many midwest telcos to respond to incidents and emergencies. What is it and how will it work? Website: https://www.mnta.org/default.aspx
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109 Hosting a local political forum, With Jeff Leslie
02/10/2018 Duration: 25minITS Fiber wanted to provide an opportunity for Congressman Brian Mast to hear from local residents. Why was it important for a local telco invest in an event like that and how was it recieved in a contentious political climate? Website: http://www.itsfiber.com/
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108 Election Night Coverage on Local Channels , With Karen Wilson
24/09/2018 Duration: 25minBen Lomand Connect stepped up coverage of their local elections this summer and reapped the benefits of an increased audience. What did they do and how did they pull it off? Website: http://benlomandconnect.com/bltv-channel-6/
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107 Marketing to Telecommuters, With Chad Young
14/09/2018 Duration: 10minDescription for Website: Norvado worked with local and state officials to create a Telecommuter Forward program with hopes of luring more telecommuters to their rural area. Website: http://norvado.com/telecommuter