Storyconnect The Podcast

Pineland Telephone is once again expanding in South Georgia, and this time it's through a partnership with an electric cooperative. How did the partnership come about and how are they communicating with new and existing members about it. Website: http://pineland.net/

With the 2018 KTA Annual Meeting in the books, KTA Executive Director Tyler Campbell shares his biggest takeaways from the conference. Website: https://www.ktaoffice.org/

PRTC and community partners have gotten together to roll out a tele-health initiative known as the Virtual Living. The program seeks to give veterans a local option to get care, instead of them having to drive to bigger cities. How did they bring this to rural East Kentucky? Link to PRTC's Virtual Living Room video: https://www.youtube.com/watch?v=qM9yqZc0m0M&t=2s Website: http://www.prtc.org/

At the 2018 KTA Annual Meeting, Gordon Caverly presentation was title "Sales & Marketing Strategies — If You Wish to Keep and Grow Your Customer Base." This episode focuses on the part of the session discussing millennials. Website: http://www.mscon.com/

Rural broadband is a hot topic in Washington and state capitals around the country. Shirley Bloomfield, CEO of NTCA—The Rural Broadband Association, explains how telco marketing teams can help advocate for their customers online and in person. Website: http://ceoblog.ntca.org/

Telcos need to play an integral role in their region's economic development. How can partnerships help them tell their story? Website: https://www.rd.usda.gov/ky

For Episode No. 100, we brought back our guest from episode No. 1: Laura Withers of NTCA. Laura shares what she learned at last weeks NTCA PR and Marketing Conference. Website: https://www.ntca.org/

What did Mosaic Telecom learn from a their experience when a tornado hit their town? Website: http://www.mosaictelecom.com/

Edward Hinson was a part of a panel about retail space and customer experience at NTCA's PR and Marketing conference. After the session, he discussed the planning and strategy that Skyline put into opening two of their customer service centers. Website: https://www.skybest.com/

Norvado was honored with a Telechoice Award from NTCA for their website. Joe Kohegyi shares the planning and strategies that led to their award-winning site. Website: http://norvado.com/

Derek Barr moderated a telco marketing roundtable at the NTCA PR and Marketing Conference in Nashville. After the session, he discussed the highlights including Facebook reviews, customer service incentives and explaining broadband. Website: http://www.hardynet.net/

In a panel at the NTCA PR and Marketing Conference, Bryan Kell from Ben Lomand Connect discussed how his team shared their story with their Gig Certification and Smart Rural Community Designation. Afterwards he summarized the session on StoryConnect. Website: http://benlomandconnect.com/

CTC recently rebranded for a fresh new look. What changes did they make and how did they communicate about the changes. Website: https://www.goctc.com/brandstory/

Bob Dahlstrom discusses why Valley Telecom in Arizona decided to drop video service and how they communicated the change to their members. Website: http://www.vtc.net/

Bob Dahlstrom shares some insights on how Valley Telecom in Arizona connects with members via Facebook Live and Twitter. Website: http://www.vtc.net/

A friendly, seven-foot deer wearing a t-shirt makes a big impression with school groups and on social media — and that's exactly what Mosaic Telecom was after when it introduced its new mascot. Newsletter link for photos: http://assets.mosaictelecom.com/documents/Mosaic-Telecom-Newsletter_January2018-ebilling.pdf Mascot costume company: https://www.olympusgrp.com/mascot-costumes/ Website: http://www.mosaictelecom.com/

WCTEL offers customer education classes for members. While the classes are informative for the attendees, they also help WCTEL staff get to know their customers. Website: https://www.wctel.net/

ETC has launched a popular new program involving local school that asks students to pitch ideas for community projects. The winners receive IGNITE Education Grants from ETC. Website: http://etcnow.com/Bundles/

In industries full of acronyms and technical jargon, how do you make sure you are still speaking a language your customers can understand? Website: http://www.consortiaconsulting.com/

Wiregrass Electric Cooperative has been recognized nationally for its innovative takes on community service programs. What are some new ways your utility could serve its members or customers? Website: https://www.wiregrass.coop/