Resourceful Designer - Resources To Help Streamline Your Graphic Design And Web Design Business.

There are two things I started doing that have helped me provide a better service to my clients. Which, in turn, makes me a better designer as far as they are concerned. I've been doing one of them for quite a while, while the other I only started doing a few years ago, and much more so since the pandemic began. What are these two things, you ask? Contemplation and Revision. Take time to contemplate after a design project. When you have a busy schedule, it's easy to finish one design project and immediately jump to the next. After all, with deadlines and clients to satisfy, you need to stop diddle-daddling and start that next project. If this is how you work, you are doing yourself a disservice. Some of the best insight you can gain is by taking time to contemplate after finishing a project. Think about the ups and the downs. What went right with the project? What went wrong? Were there any parts of the project that slowed things down or helped things along? Take the time to think about all aspects of the pr

One of the best things about being human is our ability to make choices. If you’re in the mood for a hamburger but also in a rush, you still have options. Do you go to Mcdonald’s, Burger King, Wendy’s or one of the other fast-food burger joints? If you’re in the market for a new car, do you look at Ford, Dodge, Toyota, or Honda? Need a new computer? You can choose one of the many models of Pcs or go with a Mac. Regardless of your choices, the ultimate decision is still up to you. But how do you go about choosing? You do so by looking at what makes each option different and how those differences appeal to you. We all know that not all hamburgers are equal. McDonald’s has consistently stated that “Great Taste” makes them different. I know, that’s very subjective. But it is a recurring marketing slogan they’ve used over the years. Burger King claims it’s the flame broiling that makes them different. At Wendy’s, it’s the fact that their meat is never frozen, so it taste’s fresher. Ultimately, you decide which one

It’s so easy to get caught up in what we do, be that logo design, vehicle wraps, websites, trade show booths; you name it. We forget that our clients don’t live in the same world as we do. Our clients don’t see the world through a designer’s eye. When they look at a billboard, they see the message. When a designer looks at a billboard, not only do we take in the content and message. But we also take in the layout, the hierarchy, the use of negative space and the colour pallet. We note what fonts are used and what imagery they chose to relay their message. When we see something that isn’t kerned correctly, we feel the need to point it out. We feel almost obliged to mention every stock image we recognize out in the wild. "See that photo of that happy family in that car insurance ad? I saw that exact photo on Depositphotos." And we stop to admire displays, posters, cards and everything else we think is well designed. After all, when you see something that you feel is well designed, don’t you secretly start catal

Ask any designer, and they’ll tell you that their number one way of landing new design clients is through word-of-mouth referrals. If you do an excellent job on a client’s project, there’s a good chance they’ll pass your name along should they hear of someone requiring services you offer. I’ve built my entire business on this model. And chances are, so have you. But does that mean you should only rely on word-of-mouth referrals? No, it doesn’t. Are you familiar with the term diversify? In short, it means “using different options.” Such as “you should diversify your investments,” meaning you should have multiple investments. If one of them isn’t doing well, your other assets can help make up for it. Diversification can also apply to your income stream. If all your work comes from one client, and that client suddenly has financial difficulty and stops sending work your way, you’ll be in trouble. That’s why it’s best to have multiple clients. If one stops sending you projects, you can still make a living from th

Let me ask you something. How confident would you be buying a meal from a food truck that is so rusted and smoke-stained that you can’t make out its name on the side? Or how confident would you be staying at a motel where the paint was peeling off the doors, siding was missing on the building, and duct tape held the cracked windows together? Or how confident would you be buying a car from an auto dealer whose windows were so dirty you couldn’t see through them and whose sign was missing a couple of letters? I bet your confidence wouldn’t be very high in those situations. How do you think a client would feel if they came across a website that contains errors while looking for a designer? I bet they wouldn’t feel too confident in hiring that person. That’s what I want to talk about today, making sure your messaging doesn’t contain errors. Let me give you a bit of background here. I decided to talk about this today because someone sent me a message earlier this week. Now, if you’ve ever contacted me for whatever

Hi there, it’s Mark here. I’m sorry, but there won’t be a typical podcast episode this week. But I will be back next week with more great content to help you with your design business. In the meantime, I have a proposition for you. If you know anything about website ranking and SEO, you know the importance of good quality backlinks. How would you like to get a backlink to your website from a very well-established site in the design space? I’m talking about https://resourcefuldesigner.com If you visit the Resourceful Designer website, you’ll notice that it’s divided into two sections. The podcast, and the blog. I started it that way with the best of intentions of maintaining both. And although I’ve done a great job of putting out new podcast content over the past 6 years.  The same cannot be said of the blog section. And I’d like to remedy that.  However, I don’t have the bandwidth to produce a podcast and write a blog post every week. That’s why I’m reaching out to you. I’m opening up the Resourceful Designer

The local tourism board where I live, a client of mine, in partnership with one of the local newspapers, produces a 72-page visitor guide every year for people visiting the area. The tourism director hired me to design a countertop display stand for these guides that they will place in various stores and businesses in the region. These visitor guides are an odd size. So I started researching companies that produce custom cardboard countertop display stands. And let me tell you, I was super impressed with one company I contacted. While browsing their website to see if they offer what I need, a chat bubble popped up saying, “Hi, I’m Frank. I’m available right now if you need to chat about anything.” I took Frank up on his offer and asked what my best option was for the display stand I needed. He replied by requesting my phone number and asking if it was ok for him to call me, as it would be easier to discuss my needs over the phone. I agreed, and I was on the phone with him a minute later. Frank listened to wha

I had a conversation recently with fellow designers over how we refer to ourselves. This conversation started when one designer asked another why they referred to themselves as a freelancer? We then talked about the impression and stereotypes associated with the word freelancer. In the end, the designer acknowledged that it was in their best interest not to use the term freelancer anymore when referring to themself. And it would be best if you did the same. Stop calling yourself a freelancer. Why you should stop calling yourself a freelancer. There’s a stigma associated with the term Freelance or Freelancer. In episode 17 of the Resourceful Designer podcast, I discussed how calling yourself a freelance graphic designer could hurt your business. I shared a story of when a company approached me for an in-house position. I turned them down, but I shared the name of a designer I knew would be perfect for the job. The company’s CEO later told me the designer I told them about had all the right qualifications. Howe

On Monday, when I sat down to start my week, I had an email in my inbox from a client giving me their approval to launch their new website. I anticipated this, and the site was live within an hour and a half. Satisfied with another completed project, I opened Plutio, my project management software of choice, to see what I was to work on next. And what I found was nothing. I had no website projects. I had no podcast cover artwork to design. My to-do list of client work was blank. I can’t remember the last time this happened. I didn’t even have proofs out with clients that may come back. I had nothing, nil, nada, zip, zilch and whatever other ways I could say it. I had no client work. It’s now Friday afternoon as I write this, and not a single new project came in this week. For the first time in over a year, an entire week went by without a single order from my Podcast Branding website. For the first time in an even longer period, I didn’t have a client website on the go. This lack of work is a situation that

Don’t you hate that feeling when you can’t find what you’re looking for? It could be anything. You can’t find your wallet or your car keys. Have you misplaced your phone? Maybe it’s that scrap of paper you scribbled that critical information on that you can’t find. Regardless of whatever it is you can’t locate, you’re left with an empty feeling inside—a feeling of unfulfillment. A similar feeling occurs when you land on a website only to see those three words – No Results Found. It’s so frustrating. Maybe you clicked a link in an article you were reading, anticipating a solution to a problem you’re facing, only to be disappointed by where it brought you. Perhaps you used the search field on a website hoping to find something only to come up short. Or it could happen while navigating a website, and you have no idea how you got there. Regardless of the circumstances, you’ve landed on the dreaded 404 page. A page that mocks you with those three words – No Results Found. It might as well say - ha, ha, you lose, w

Wants and needs. What an interesting juxtaposition. I want a new sword for my collection. But I don’t need another sword. I want a cheeseburger and poutine for supper. But I don’t need all that fat or those calories. I want enough money to do whatever I want in life. However, I only need to make enough money to cover my expenses. Wants and needs. They govern a lot of our decisions, don’t they? Your clients’ wants and needs. What about you and your design business? How do wants and needs factor into what you do for your clients? As a design business owner, your goal is to make money. After all, a business that doesn’t make money doesn’t remain a business for very long. Sure, it’s great to do some pro-bono work from time to time, but I don’t know of any designer who cherishes working for free. No, you want to make money so that you can pay your bills, support your family, take vacations, and perhaps indulge yourself from time to time. To make money, you need to charge your clients for the services you offer. An

NDAs or Non-Disclosure Agreements is a very popular topic here on Resourceful Designer. The previous episode I did on NDAs is one of the most searched posts on this site. I recently had the privilege of talking NDAs with attorney Gordon Firemark. Gordon practices entertainment law in California, the USA, where he helps artists, writers, producers, and directors achieve their dreams in the fields of theatre, film, television and new media. But what does that have to do with graphic or web design, you might be thinking? Well, every theatre production, film and movie, television show and other forms of new media such as YouTube and podcasting, at some point require the expertise of a designer. And many times, those designers are brought into the mix long before the entertainment product is ready to go public. And of course, the person hiring said designer wants to protect their intellectual property. That’s where Non Disclosure Agreements come into play. They help protect their IP by setting the boundaries of wh

Communication: According to the dictionary, communication is the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. But that definition doesn’t do it justice. Communication is so much more than that. Without communication, conflicts could escalate. Governments would collapse. Businesses fail. And loved ones may never get together. Communication is one of the most crucial reasons for our species survival. I know. I’m getting a bit heavy here. But I want to emphasize the importance of communication. Your design business will grow or fail based on communication. How you interact with your design clients can drastically impact your success. But is there a right or wrong way of communicating with your clients? The short answer is no. I don’t believe so. But there may be some ways that are better than others. Better for both you and your client. Let’s list some ways of communicating with your clients to get started. Email Telephone Text Social Media DM Chat Apps (WhatsApp,

Last week, I talked about how you should view your worth. How you are a one-person team. I gave the example of a website project you might start where you take on the role of salesperson, researcher, UX and UI designer, developer, bookkeeper, etc. and how each one of those "people" should be compensated accordingly. That episode relayed a precious message that many designers don't understand. That message is that you are worth more than you think you are, and you are probably not charging your clients enough for what you do for them. Because, if you needed to hire each one of those people individually, chances are you would pay them more than what you are charging your client for the same services. But what if the situation wasn't figurative? What if you did have to hire each one of those people? Would you know how to go about it? That's what I want to talk about today, building your team. I know that many designers are not comfortable hiring contractors. I know, I used to be one of them. I used to have the m

I want to start with a story. A business coach client hired me for a design project about a dozen years ago. He had just finished writing his second book and wanted me to design and format it for him for publication. The project also included an accompanying bookmark and a small website related to the book. I had given him a quote for the project, which he readily accepted, and we got underway. Once the project was completed and paid for, this business coach told me how impressed he was working with me. He said everything went so smoothly that he would have paid three times the amount for the great work I provided him. Now I brushed this statement off as hyperbole from a grateful client. I mean, how many times have you received excellent service somewhere and thought, "I got more than I paid for?" But then he said he wasn't exaggerating and proceeded to explain why he thought that way. And what he said next changed the way I looked at pricing my projects from that day forward. How do you determine your pricin

Networking is all about getting your name out there. It's not about selling or pitching. It's about gaining recognition, building a reputation, if you will. Networking is the building block to every successful design business. Networking can take place anywhere and everywhere. You don't need to be at a conference, trade show or special networking event. Nor does it have to be with a particular sort of person or even a potential client. Every person you talk to, including family, friends and strangers alike, is a form of networking. And the more you do it, the better at it you'll become and the more successful you'll be. It's no secret that the number one way a graphic design business grows is through word-of-mouth referrals. And for word-of-mouth referrals to happen, people have to know four things about you. 1. Who you are. 2. What you do. 3. Your reliability. 4. Your likeability. When someone knows these four things about you, there's an excellent chance they will share your name with others. Now you'll not

A look back at 2021 and a look ahead to 2022. Thank you for your continued interest in Resourceful Designer. You have no idea how much I appreciate you. There are so many great resources available for learning and growing as a designer, and I’m humbled that you chose to spend a bit of your valuable time with me. I am continuing my annual tradition. This last podcast episode of 2021 is my Look Back, Look Ahead edition. It’s where I reflect, and of course, share, what my year was like as a design business owner. Then I’ll look ahead at what I want to accomplish in 2022. A Look Back at my 2021 goals. At the end of 2020, I set these goals for myself. FAIL: Talk at more conferences. For obvious reasons (hint, there was a pandemic), I failed at this one. I talked at two virtual conferences at the beginning of the year, but I didn’t enjoy the experience and opted not to apply anymore. FAIL: Grow the Resourceful Designer podcast audience. When the pandemic hit in 2020, my podcast listenership took a big hit like many

Make the most out of print brokering. In episode 49 of the Resourceful Designer podcast, I talked about offering print brokering as a means to supplement your design business. If you do print design and do not offer print brokering, you’re losing out on a lot of potential income. I made over $1,000 from three different print jobs this past week alone. And that’s not counting how much I charged for creating the designs themselves. One of those three jobs was reprinting an existing flyer for a client. It took me less than 3 minutes to find the print file, send it to the printer along with specifications for the order, including instructions to deliver the finished job to my client. Then I sent an invoice to my client. That 3 minutes of work earned me over $300 in print brokering commission. What is print brokering? If you are unfamiliar with print brokering, it’s when you act as the middleman between your client and the printer. In some cases, you mark up the printing price to invoice your client, and in other

Don't confuse clients with rates that don't match your brand. I’d like you to imagine this scenario. There’s a neighbourhood in your city that you love. It has beautiful homes with big yards and lots of green space around. It’s close to amenities like schools and shopping. And the internet infrastructure is state of the art, which we know is a must for what we do as designers. It’s the type of neighbourhood that you occasionally drive through and think to yourself; I would love to live here. The problem is, home prices in this neighbourhood are way out of your budget. You figure you can afford maybe $350k. Perhaps you can push it to $400k. But unfortunately, homes in this neighbourhood typically sell for over $700k. But you can dream, can’t you? Then one day, while driving through the neighbourhood, you see a FOR SALE sign in front of what could be your dream home. You’ve admired the homes in this neighbourhood for a long time, but always from the outside. But here’s your chance to get a peek on the inside be

The reason to use checklists. I first talked about checklists way back in episode 89 of Resourceful Designer. In it, I shared various types of checklists you can use for your business. I even shared my now outdated checklist for starting a new WordPress website. Today, I’m not going to share checklist ideas with you. Instead, I want to talk about the importance of using checklists. To emphasize their importance, I want to start by telling you a story. I heard this story while listening to an audiobook called My Best Mistake, Epic Fails and Silver Linings written by Terry O’Reilly. It’s a great book of stories about failures that led to amazing things. Check it out if you have the chance. One of the stories O’Reilly tells in the book inspired is what inspired what you’re reading here. It’s estimated that the average American undergoes seven surgeries in a lifetime, and surgeons perform over 50 million surgeries annually. That’s a lot of operations. In 2009, roughly 150,000 patients died immediately after surge