Cxotalk: Leadership, Innovation, Disruption

The pharmaceutical industry is evolving to consider customer experience – or patient experience, in this case – as a core dimension when bringing new drugs to market. Shifting consumer expectations combined with innovative technologies will have a dramatic impact on drugs and healthcare in the coming years. On this episode of CXOTalk, industry analyst Michael Krigsman speaks with two strong voices on this important issue.

Digital transformation in real estate: Nick Bailey, President and CEO at Century 21, tells CXOTalk how the largest real estate brand in the U.S. navigates changing global trends from data-driven competitors in property listings and homes for sale.Bailey has more than 21 years of industry experience as a licensed broker, opened a real estate brokerage where he actively listed and sold properties, and previously served as Vice President of Broker Relations for the Zillow Group.

Digital media and publishing is a tough industry, with changing business models and competition from large and small players. Learn how a seasoned entrepreneur helped create one of the large digital media and publishing brands in the world.Digital media guru Anurag Harsh was recently voted as LinkedIn’s #1 Voice in Technology. He is a founding member of the executive team at Ziff Davis for the past 7.5 years and has orchestrated its growth from a small privately held company into one of the world’s largest public digital media companies with the group's revenues exceeding $1 Billion at a $3.5B Market Cap and 200% growth in stock price.

What is the exponential future of healthcare? John Nosta, a faculty member at Singularity University, speaks with CXOTalk about the changing environment of health care and innovative technology solutions, from artificial intelligence to wearables.

What is Oracle and where do its software, database, and cloud products stand today in relation to cloud technology and big data? Three prominent analysts – Mike Fauscette, chief research officer at G2 Crowd; Liz Forrester, vice president and primary analyst at Forrester; and Neil Ward-Dutton, co-founder and research director at MDW Advisors – talk with CXOTalk to place Oracle in focus.

What is it like to be an assistant chief information officer (CIO) in the U.S. Navy? Anthony Joyce, information and business systems director for the Naval Facilities Engineering Command (NAVFAC), talks with CXOTalk about information technology at a very large scale, including issues, challenges, opportunities and digital transformation in IT.

Murli Buluswar, former Chief Science Officer at AIG, speaks with CXOTalk co-hosts Michael Li, CEO of The Data Incubator, and Michael Krigsman about data science and innovation in the insurance industry. How can insurance and financial services companies adapt and thrive in a world of data and digital disruption?

How are engineering companies adapting their infrastructure for the largest and most complex projects? Brian Swenson, Chief Process Officer at HNTB Corporation, tells CXOTalk about digital transformation in the large-scale engineering industry.Swenson is CPO and Business Lead for HNTB’s sales, financials and project management modernization initiative known as “Centric.” In these roles, he is responsible for delivering a new enterprise solution that replaces 50+ legacy custom built applications.

Designing AI: How can you make an artificial intelligence chatbot so sophisticated that it passes the Turing test? Chetan Dube, CEO of IPsoft, speaks with CXOTalk about Amelia and AI product design from a designer’s perspective.Dube has served as the President and CEO of IPsoft since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed.

How is marketing changing? Robert Tas, vice president of McKinsey & Company, tells CXOTalk about digital transformation in the marketing operating system. How and why is it changing? What should a company do? Tas shares practical advice for personalization, insights, design, tech and speed.

What does digital transformation mean for drug companies? Milind Kamkolkar, Chief Data Officer at Sanofi, speaks with CXOTalk co-hosts Richie Etwaru and Michael Krigsman about innovation and changes in the pharmaceutical industry.Sanofi is a company focused on empowering lives through human health. As CDO, Kamkolkar focuses on driving and transforming Sanofi from data generation to an insights generating organization where data is a monetizable asset class on par with product and shareholder value.

Digital transformation in radio: How does NPR adapt in a world with internet radio, podcasts, music streaming services, and other audio content? Thomas Hjelm, Chief Digital Officer of National Public Radio, tells CXOTalk about how NPR faces new challenges, such as increased competition and changes in listening habits.

How does law enforcement use data to prevent fraud? Kelly Tshibaka, Chief Data Officer of the U.S. Postal Service Office of Inspector General, and Caryl Brzymialkiewicz, Assistant Inspector General & Chief Data Officer at U.S. Department of Health and Human Services Office of Inspector General, speak with CXOTalk about how different agencies at the Office of Inspector General use data analytics.

What is exponential technology and how is it changing the world? Georgetown University’s Dr. Elizabeth “Libbie” Prescott and Harvard’s Dr. David A. Bray tell Michael Krigsman of CXOTalk about rapid changes in exponential technology, its implications on public service and public policy – and the legal or ethical implications.

How is the relationship between IT and its customers changing? HP’s Gwen Becknell and digital transformation influencer Tamara McCleary tell Michael Krigsman of CXOTalk about digital transformation in information technology. Becknell is Senior Director of End-User Experience Services within Infrastructure Services at HP, Inc. McCleary is the CEO and founder of Thulium, which assists Fortune 1000 companies in developing brand identities with a focus on social media.

What is the future of mobile computing? Microsoft’s Kevin Henrikson and NYU Professor Anindya Ghose tell Michael Krigsman of CXOTALK about why mobile products are increasingly important, how they’re changing and what issues lie ahead. Henrikson offers insight on what it’s like to develop mobile applications for one of the largest software companies, while Ghose recently wrote the book “Tap” about the mobile economy of smartphones and the limitless future of AI, augmented and virtual reality, wearable tech, smart homes, and the Internet of Things.

As organizations modernize their technology and move into the digital transformation era, IT has become a strategic force for competitive survival. Yet updating core legacy systems and retraining staff while building highly competitive new digital products and services is a tough balancing act that many IT leaders are still struggling with. What is it really like to migrate legacy systems to the cloud? How can we best understand the strategic function of IT and prove its value to the business? Join veteran IT expert and serial CIO Mark Settle on CXOTALK to discuss his experiences in using IT transformation to drive innovation and disruption.

What is marketing technology and how is it changing? Scott Brinker, co-founder, president and CTO of ion interactive, tells Michael Krigsman of CXOTalk about the changing landscape of post-click marketing and conversion optimization.Brinker, one of the most influential voices in marketing technology, shares how greater personalization and artificial intelligence are increasingly important as marketing tech incorporates AI.

Digital transformation is affecting businesses everywhere, even “floating cities” in the middle of the ocean. Sol Rashidi, Chief Data and Cognitive Officer at Royal Caribbean, tells industry analyst Michael Krigsman at CXOTalk how the cruise line is changing, how data and AI are shaping travel, and more.Rashidi offers insight on roles of women in technology, how to balance family and work in tech, and explain the responsibilities of a chief data officer.

Artificial intelligence can make companies dramatically more efficient, but investing in the technology can come with risks and complications. Tiger Tyagarajan, CEO of Genpact, tells Michael Krigsman of CXOTalk about the best strategies for buying AI to improve your business.