Synopsis
In the arenas of health and social work, management is a crucial part of ensuring quality of service and care for users and staff, and the development of services and standards into the future. The discussions and interviews in this album focus on the importance of management strategies and techniques and garner the opinions and insights of staff at all levels, as well as those in care. These in-depth and frank audio tracks give a real-life sense of the managerial experience, including starting the job, day-to-day planning and the implementation of policy and good practice. This material forms part of The Open University course K303 Managing care.
Episodes
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![Managing care]()
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![Moving into management]()
Moving into management
18/09/2009 Duration: 25minAnita's frank and personal audio diary charts her progress in the world of management and highlights the challenges and decisions she now faces.
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![Caring for quality]()
Caring for quality
18/09/2009 Duration: 29minHow is the quality of service offered by providers maintained and assessed? Managers and staff analyse how services are continually maintained and improved today.
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![Changes and transitions]()
Changes and transitions
18/09/2009 Duration: 17minMoving into residential care can often be a troubling experience. Managers and residents discuss how it can be made easier.
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![Organisational change]()
Organisational change
18/09/2009 Duration: 10minThe Beeches is service for people with learning difficulties that has recently undergone radical change. How can a manager ease the transition and maintain quality of service?
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![An integrated service]()
An integrated service
18/09/2009 Duration: 28minThe Somerset Partnership is an NHS trust that integrates both health and social services. Management and staff discuss how services can be efficiently integrated.
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![Managing to protect]()
Managing to protect
18/09/2009 Duration: 25minThis discussion looks at managing staff in the area of adult and child protection. It deals with the training needs of staff in a series of demanding and sensitive roles.
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![Learning from mistakes and challenges]()
Learning from mistakes and challenges
18/09/2009 Duration: 29minHow inquiries have shaped policy in children's residential care, and the systems in place to prevent managers from repeating their mistakes.
