Your Best Manager

Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why! Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/ Take a good look in the mirror. Do you want to know the reason why your company may or may not be providing great customer service? You're staring at the answer. All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business. On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement. cus·tom·er serv·ice/ˈkəstəmər/ /ˈsərvəs/noun: the assistance and advice provided by a company to those people who buy or use its products or services.synonyms: client serv

If you want to become a successful leader, then it's in your best interest to run out into the middle of a field during a thunderstorm.   Seriously!   Successful leaders are the ones who get struck by lightning.   The question is... how do you ensure that lightning will actually strike?   Show Notes: YourBestManager.com/Episode105

Hey, you've been really unproductive.   Want the cure?   Take a break and have some fun!   Seriously!   On today's show, I chat with productivity expert, Dave Crenshaw, about his new book and the correlation between having fun and increasing productivity.   ...And it may not be what you think!   Also discussed on today's episode: - Are we allowed to have fun at work? - The Ultradian Rhythm - What it means to sacrifice - How to find build a productive schedule through experimentation   Show Notes: YourBestManager.com/Episode104   Dave Crenshaw is the master of building productive leaders and has transformed hundreds of thousands of business leaders worldwide. He has appeared in TIME magazine, USA Today, FastCompany, and the BBC News. His courses on LinkedIn Learning have received millions of views. He has written three books and counting, including The Myth of Multitasking which was published in six languages and is a time-management bestseller. His fourth book, The Power of Having Fun, releases today, Septemb

What does it mean to be a gracious leader? On today's show, you'll be able to listen to gracious leadership in action as Dr. Marshall Goldsmith helps me out with a bad habit. Also discussed on today's episode: Who were Marshall Goldsmith's mentors? Why is courage such an important characteristic for leaders? How do you respond to employees who disagree with your decisions? What do top CEOs and professional athletes have in common? Show Notes & Bonus Content: YourBestManager.com/Episode103 At the recent Thinkers50 ceremony in London, Dr. Marshall Goldsmith was recognized again as the World’s #1 Leadership Thinker and #1 Executive Coach. His newest book, Triggers, is a #1 New York Times and Wall Street Journal best seller, as well as an Amazon Best Business Book of the Year. His two other New York Times bestsellers are MOJO and What Got You Here Won’t Get You There, both of which were recognized by Amazon as being in the top 100 books ever written in their field… oh and Marshall is the only author to have

"How can I serve so powerfully that they never forget our conversation for the rest of our lives?" - Rich Litvin, The Prosperous Coach During this conversation, I talk with Meredith Bell about what it means to be a memorable manager, how to overcome the biggest roadblock to effective communication, and how to properly approach 360 Degree Feedback. Show Notes & Bonus Content: YourBestManager.com/Episode102 Meredith Bell has been an entrepreneur since 1982, and she’s an expert in helping companies develop the people side of their business. Meredith is co-founder and President of Performance Support Systems, a global software company based in Virginia. Their products are used by business consultants, executive coaches and Human Resource/training professionals to help managers become more effective leaders. One of Meredith strengths is building strong relationships. She and her business partners have worked together for 25 years, and many of their clients and resellers have done business with them for 20 year

What is it, that differentiates the great leaders from everyone else? What sets apart the managers who create meaningful moments from the ones who are... forgettable? During this conversation, I talk with Mike Figliuolo about what it means to be authentic. We also discuss how managers can learn to let go and how to build trust through showing emotion.   Show Notes: YourBestManager.com/Episode101 Mike Figliuolo is an honor graduate of the United States Military Academy at West Point, where he graduated in the top 5 percent of his class. He served in the U.S. Army as an armor officer. Mike also spent time in corporate America as a consultant at McKinsey & Company and as an executive at Capital One and Scotts Miracle-Gro. As the founder and managing director of thoughtLEADERS, LLC, he and his team train senior executives at leading companies on leadership, strategy, communications, innovation, and other critical business skills. He is the author of three books – One Piece of Paper: The Simple Approach to Pow

Welcome to Season 2 of the Your Best Manager Podcast, bringing you expert interviews, expert advice, and all the tools and resources you need to become a more effective leader. This is the kickoff show: "The best leaders get to live on. Think for a moment about the leaders you respect - whether they lead countries, organizations, communities, or families - who continue to live on because of the way they have shaped your thoughts and beliefs. Even though you may not notice it in the moment, the most effective leaders forever alter the course of your life Chances are, you will have many opportunities to lead during your own lifetime. If you're able to seize these opportunities, your influence will continue to grow for generations to come. Maybe it's the desire to make a lasting impact on the world that drives so many of us to want to lead." - Strengths Based Leadership, by Tom Rath & Barry Conchie, page 1 Show Notes: YourBestManager.com/Season2  

This is a bonus episode in between Season 1 & Season 2 of the Your Best Manager podcast. Season 2 is Scheduled for Launch August 21 In this interview with Barry Posner, co-author along with Jim Kouzes of The Leadership Challenge, you will learn why leadership development can sometimes feel really difficult and what it takes to be patient, to listen, and to lean in. So join me as we dive back into episode 14 of the Your Best Manager podcast, with Leadership Expert and Author, Barry Posner. Leadership is a Relationship, So Who Are You? Show Notes: YourBestManager.com/BarryPosner

This is a bonus episode in between Season 1 & Season 2 of the Your Best Manager podcast. During this conversation, you’ll learn what it means to be a more human leader and specifically, you’ll hear a story that Terry 'Starbucker' St. Marie shares where we went into lead a company that had been previously run by poor management, which hurt the culture and created a very low trust environment, in terms of how the front-line employees looked at leadership. And finally, you will learn the 7 most important words you could ever say. Show Notes: YourBestManager.com/TerryStarbucker

This 100th episode brings Season #1 of the Your Best Manager podcast to a close and during the show, I discuss: When Season #2 will start and what to expect I offer a preview of two exciting upcoming guests I discuss some of the changes coming to the format of the Your Best Manager podcast I share an exciting new opportunity for leadership coaching and development For the Show Notes, visit YourBestManager.com/100 To find out when the next live training on 'POSITIONING' is and to learn more about 'DIFFERENT', visit YourBestManager.com/Different

R. Shawn McBride is an authority helping successful business owners build companies that stand the test of time. He's a TEDx speaker, author of Business Blunders! and a frequent conference speaker on making business dreams come true and he's a frequent online contributor of videos and content on planning. Currently Shawn is working on his 50 State Tour of Business where he is traveling to all 50 States and interviewing businesses to learn what is great about American business today.  He is also defending the role of women in business in response to his TEDx talk on the same topic. Show Notes: YourBestManager.com/R-Shawn-McBride

It's true, nobody likes the micromanagement of intense performance metrics. And talking about numbers and data isn't really the most exciting thing in the world. But it's not about the numbers, it's about taking your people to a better place. Toward the end of the show, you'll get 3 very specific action items you can (and should) take with your team when it comes to performance. Show Notes: YourBestManager.com/98   #performancemetrics #yourbestmanager #leadership

There are so many things to celebrate and be grateful for, but are our countries doomed by pessimism, complaining, and a desire for our leaders to fail? On today's show, I share 5 points about leadership, responsibility, attitude, and action. 1. Our Perspectives Are Limited 2. Be Careful What You Wish For 3. The Best Case Scenario Is Change (But Perhaps Not What You Think) 4. The Bad Leader Could Be You 5. What Are You Going To Do About It? To read the transcript and grab the show notes, visit YourBestManager.com/97 #Canada150 #IndependenceDay2017 #PrayForOurLeaders #YourBestManager

Scott Love shows managers how to be the boss nobody will leave.  With over 20 years of empirical research, he gives managers tactical ideas to lead in a way that increases employee retention, reduces turnover, and attracts high achievers.  He is a successful entrepreneur, professional keynote speaker, the author of  Why They Follow, and is a graduate of the United States Naval Academy in Annapolis, Maryland. Show Notes: YourBestManager.com/ScottLove

The last fireside chat was back in February for Episode 43. A lot has happened since then, but as the Your Best Manager podcast approaches episode 100 (next Friday), I thought it was time to evaluate some things in my business, make a few pivots, and share those changes and updates with you, the listener. Now, this conversation is intended for those of you who have been listening for a while. For the subscribers, the members of my private Facebook group, the ones who get my email updates... the ones who have been with me and stuck with me as this thing has continued to grow over the past few months. So first of all, to you... Thank You. Of course, if this is the first episode you come across or if you've only listened to a couple shows, you are welcome to grab a seat by the fire as well, but just understand that some of the things I share may not resonate with you so much as with others. Regardless, I hope you enjoy today's episode. You can visit the show notes page at YourBestManager.com/95, but to make thin

Well worth the listen and definitely worth checking out the show notes! Show Notes: YourBestManager.com/94 During today's episode, I'll give you 15 messages to communicate. Messages you should be comfortable and confident communicating to your professional network, to your employees, and to your boss. And sure, they sound like really good ideas. But good ideas that are never implemented are useless ideas. So the real question today is, what will hold you back from communicating these messages? Well, if you don’t care about your career enough or your people enough, that would be one thing, but more realistically, maybe you aren’t a very good communicator. I don’t mean that as a knock on you, but communication skills aren’t valuable because everyone has them, they are valuable because great communicators are rare. So what’s the difference between great communicators and poor communicators? Practice. It’s not vocabulary or personality type or typing skills or anything like that. Those things help you write books

On today's show, I chat with Andreas about what it truly means to care for your people. Andreas Jones is a Leadership and Business Consultant, Coach and Advisor at BattleTestedLeadership.com where he works with business owners and leaders to help them implement profitable habits, systems and processes to grow their business without stress, overwhelm and burnout. Andreas is also an award winning bestselling author, business growth strategist, leadership consultant, and columnist at Forbes Magazine, The Huffington Post, CEO World Magazine, Influencive.com and LifeHack.org Show Notes: YourBestManager.com/AndreasJones

On today's show, Dr. Matthew Jelavic talks about CIM Chartered Managers Canada and we dive into the importance of mentorship, and the difference between managers and leaders... and whether or not it even matters. Dr. Matthew Jelavic is the National President & CEO and the Chair of the National Board of Directors and Executive Committee for Chartered Managers Canada, where he provides overall governance and strategic leadership within Canada’s leading chartered professional management institute, certifying body, and academic program accrediting body. CIM Chartered Managers Canada was founded in 1942 and has graduated and certified over 80,000 managers. Matthew is also a Licensed Professional Engineer, a Chartered Engineer, a Fellow of the Chartered Management Institute and a Fellow of the Royal Society for the Encouragement of Arts, Manufactures and Commerce. Show Notes: http://yourbestmanager.com/MatthewJelavic

The Productivity Solution: If I told you I had the answer to how managers and their teams can get more done in less time, would you believe me? Show Notes: YourBestManager.com/91 Alright, so this is probably the single biggest challenge that holds back managers from reaching their potential and I have absolutely no idea why it’s taken me 90 episodes to talk about it. But here I am today and I’m going to talk about it, but I’m actually not going to solve it right now. While I’ll tell you the solution, I don’t have time right now to dive into exactly how to solve it, because this topic is just way too important to just scratch the surface, so I’d rather go in depth another time. I'm talking about time management and productivity. Go into any office. Go onto any production floor. Hop into any retail establishment. Walk onto any construction site. And speak with any manager. It’s the same complaint. I could be a better leader. I could get more done. I could have a more significant impact. I could turn things arou

Show Notes: YourBestManager.com/90 Free Training: YourBestManager.com/Webinar