Fir Interviews

In this episode of FIR Interviews, we welcome back a long-time friend of the podcast, award-winning journalist and media researcher Craig Silverman, for his third appearance – this time to talk about his new venture, Indicator. Craig is best known for his work on media accuracy, verification, and exposing digital misinformation, including reporting at ProPublica and BuzzFeed News, and as founder and editor of "Regret The Error" and its subsequent book. Now, with co-founder Alexios Mantzarlis, he has launched Indicator, a subscription-based site and newsletter focused on reporting, resources, and training that help professionals understand and investigate digital deception. In this wide-ranging conversation, Craig explains how Indicator came to be, the challenges of launching a media startup, and what kind of impact he hopes to achieve. He also shares practical insights for communication professionals facing the growing threat of coordinated inauthentic behaviour, fake reviews, and AI-generated disinformation.

In this FIR Interview, Neville and Shel talk with author, investigative journalist, and New York SEO, Eric Schwartzman, about his Fast Company article, "Bot farms invade social media to hijack popular sentiment." A consultant who specialises in SEO for financial services companies, Eric explains how coordinated networks of smartphones and AI-generated content are distorting public perception, manipulating virality, and reshaping what we trust online. Eric, a long-time friend of FIR and a former entertainment public relations correspondent for FIR, discusses how bot farms now outnumber real users on social networks, how profits drive PR ethics, and why Meta, TikTok, X, and even LinkedIn are complicit in enabling synthetic engagement at scale. Eric also previews his forthcoming book, Invasion of the Bot Farms, which explores this escalating threat through insider stories and case studies.Continue Reading → The post Eric Schwartzman on Bot Farms and Digital Deception appeared first on FIR Podcast Network.

Zora Artis is a leading voice in strategic internal communication with a passion for how IC can lead the integration of AI into the workplace in ways that reinforce, rather than replace, human connection. In this FIR Interview, Neville Hobson and Shel Holtz speak with Zora about how artificial intelligence is reshaping internal communication, prompting a strategic transformation in the profession.Continue Reading → The post Zora Artis on Bridging AI and Human Connection in Internal Communication appeared first on FIR Podcast Network.

AI-powered search is fundamentally changing how reputations are built, managed, and perceived online. In this FIR Interview, we’re joined by Sam Michelson, founder and CEO of digital reputation management company Five Blocks, to discuss how companies and executives must rethink their approach to digital reputation management in a world where search is no longer just... Continue Reading → The post Sam Michelson on How AI Search is Changing Reputation Management appeared first on FIR Podcast Network.

For nearly 20 years, Steve Rubel was a key figure at the global public relations and marketing consultancy firm Edelman, shaping its approach to media strategy and digital communication. A pioneer in blogging and digital PR from the early 2000s, Steve has long been at the forefront of emerging media trends, helping businesses navigate the... Continue Reading → The post Steve Rubel on AI, Media Analytics, and the Future of PR appeared first on FIR Podcast Network.

How AI is transforming communication beyond content creation to curation AI, including predictive analytics and sentiment analysis, is at the heart of this FIR Interview with Silvia Cambie, an independent communicator with deep expertise in journalism, internal communication, and AI-driven change management. Much of the conversation around AI in communication has focused on generative AI... Continue Reading → The post Silvia Cambie on AI’s Overlooked Role in Communication appeared first on FIR Podcast Network.

In this FIR Interview, recorded on 19 December 2024, Shel and Neville chat with Martin Waxman about the transformative impact of artificial intelligence on public relations. From relational AI and synthetic personas to crisis management and ethics, the discussion highlights opportunities and challenges for PR professionals. Martin shares insights from his academic research and LinkedIn Learning courses, offering practical advice for integrating AI into communication strategies while maintaining trust and human relationships.Continue Reading → The post Exploring AI’s Future in PR with Martin Waxman appeared first on FIR Podcast Network.

In this FIR Interview, Shel Holtz and Neville Hobson speak with Monique Zytnik, a business communicator and author of Internal Communications in the Age of Artificial Intelligence. Monique delves into the transformative impact of AI on internal comms, highlighting the need for experiential, audience-centered engagement over a flood of generic content. This approach, she explains,... Continue Reading → The post Trends, AI and Authenticity in Internal Comms with Monique Zytnik appeared first on FIR Podcast Network.

In this FIR Interview, consultant, writer, and science fiction enthusiast Ezri Carlebach offers a unique perspective on how speculative fiction can be a valuable tool in business leadership, innovation, and ethical decision-making in planning for the future. He discusses how sci-fi fosters imaginative thinking, helping organizations tackle complex challenges, including the ethical dilemmas posed by... Continue Reading → The post FIR Interview: Ezri Carlebach on Speculative Fiction in Business appeared first on FIR Podcast Network.

AI can greatly enhance media production and social media engagement, but it should be used to complement, not replace, human creativity and connection. And, as AI becomes more integrated into media and social platforms, it’s crucial to establish ethical guidelines and robust systems to prevent the spread of misinformation. In this FIR interview with Pete... Continue Reading → The post FIR Interview: Pete Pachal on AI, Social Media, Journalism and Brand Engagement appeared first on FIR Podcast Network.

Google searches link to Wikipedia more than any other website. It is the largest and most-read reference work in history. It is consistently ranked as one of the 10 most popular websites in the world, and as of 2024 is the fifth most visited website on the net. Wikipedia is also one of the richest sources of information for AI training models. With all those eyes on Wikipedia, it's no surprise that PR professionals want relevant entries to reflect their priorities and messages. Yet Wikipedia's rules generally prohibit people and representatives of organizations from editing their own entries. Some people try to game the system, frequently with consequences. Others work with companies like Beutler Ink, a reputation agency that specializes in Wikipedia entries based on founder William Beutler's knowledge of how to work with Wikipedia's volunteer editors to achieve the best possible results for his clients. In this FIR Interview, Shel and Neville talk with Bill about the current state of Wikipedia's relationship

Volumes have been written in the last year about how to apply ChatGPT and other generative AI tools to the practice of public relations and organizational communication. In this midweek episode, we let ChatGPT speak for itself about how it can enhance communicators’ work — and whether communicators are at risk of being replaced by AI. Shel is solo in this episode, so he interviews ChatGPT to ask about its processes for press releases and other PR writing and editing, its non-media and non-writing capabilities, ethical considerations, crisis communication functionality, and much more. Hear ChatGPT in her own words articulate the best approaches professional communicators can take to optimizing their work with an AI collaborator.Continue Reading → The post FIR Interviews: ChatGPT Speaks for Itself About Its PR Capabilities appeared first on FIR Podcast Network.

The latest research report out of communication agency Edelman is rich with takeaways. The 2023 Corporate Communications Study follows a 2021 edition that explored the implications of the pandemic on the role of organizational communication. The report revealed that Chief Communication Officers (CCOs) now spend nearly 20 percent of their time counseling CEOs on issues unrelated to communication. That's just one sign that the CCO's stock has risen in organizations, with 91 percent of top communicators involved in crafting strategy before or during the decision-making process. Speaking to Axios, U.S. Corporate Practice Chair Radina Russell said, "These stats are indicative of (CCOs) informing decision making, having a seat at the table, and helping to steer the enterprise." Neville and Shel spoke with Russell in this FIR Interview about other findings from the report.Continue Reading → The post FIR Interview: Radina Russell on Edelman’s “Future of Corporate Communications” Study appeared

Robert L. Dilenschneider has learned a lot about power and influence during his storied career. The former president and CEO of global PR firm Hill & Knowlton has led his own agency, The Dilenschneider Group, since 1991. The author of several books, Bob is about to launch his latest work, "The Ultimate Guide to Power and Influence: Everything You Need to Know," which hits bookstores on July 25. In this FIR Interview, co-host Shel Holtz speaks with Bob about the nature of power and influence and the various ways to acquire and use it. Of particular interest is Bob's perspective on what power and influence are: tools that help you get things done.Continue Reading → The post FIR Interview: Bob Dilenschneider on Power and Influence appeared first on FIR Podcast Network.

Allan Schoenberg has spent much of his career as a communication leader in the financial services space, including a stint as Sr. VP and Global Head of Communications and Social Media for NASDAQ.  Allan, former co-host of the FIR Podcast Network's "FIR B2B," recently pivoted to become Chief Communication Officer at Vinson & Elkins, a New York-based law firm. In this FIR Interview, Allan discusses the move along with a culture audit he undertook at the firm. He also shares his views on the current state of Twitter (and its potential alternatives), Artificial Intelligence, and more.Continue Reading → The post FIR Interview: Allan Schoenberg on His New Job, Twitter, AI, and More appeared first on FIR Podcast Network.

Jeremiah Owyang has a habit. Whenever a new digital technology emerges that seems to be poised to disrupt business and society, Jeremiah dives in, talking to everyone he can, attending conferences, meetings, and talks,  and undertaking a deep dive into every research resource available. In his eighth FIR interview, Jeremiah shares his perspectives on Artificial Intelligence (AI), which has been around for some time but has only recently taken the world by storm with the release of ChatGPT.Continue Reading → The post FIR Interview: Jeremiah Owyang on the Artificial Intelligence Marketplace appeared first on FIR Podcast Network.

While journalists are sick of spray-and-pray pitches and press releases, they are equally heartened to see pitches that are tailored to their interests. As Artificial Intelligence (AI) has gained prominence since the November 2022 public release of ChatGPT, more public relations practitioners may be open to the idea of using AI to help identify the right journalists for their stories and craft pitches that will be more likely to appeal to them. In this FIR Interview, Neville Hobson and Shel Holtz spoke with Aaron Kwittken, founder and CEO of PRophet, which is billed as "the only generative and predictive PR platform." Once you have created an initial pitch, PRophet evaluates it, predicts media interest, and then helps draft personalized pitch copy to interested journalists.Continue Reading → The post FIR Interview: PRophet Founder and CEO Aaron Kwittken appeared first on FIR Podcast Network.

Three Whiskey conducted extensive research into online anti-vaccination sentiment, identifying distinct groups, all of whom are critical of vaccination campaigns. Based on this research, the agency posted recommendations for public health institutions to consider when introducing vaccination campaigns. This approach is repeatable in other campaigns in which a group digs in its heels in opposition to the recommended course of action, vocally opposing the initiative. In this FIR Interview, Neville and Shel talk with Ben about the research and its application to marketing planning and execution.Continue Reading → The post FIR Interview: Three Whiskey’s Ben Myall on Anticipating Resistance appeared first on FIR Podcast Network.

Anyone working in communications has learned that storytelling is a vital element of influence. (An old Indian proverb proclaims, "Tell me a fact and I will learn, tell me the truth and I will believe, but tell me a story and it will live in my heart forever.") There is a wealth of literature and research that supports the value of a narrative approach to reinforcing or changing behaviors and for building support for an initiative or point of view. Does it always work? In one case, in one study, it did not. In fact, using a narrative strategy in the argument presented in this study actually led some in the audience to move even further away from the desired position than they already were. In this FIR Interview, Shel Holtz speaks with Dr. Liana Winett and Dr. Jeff Niederdeppe, co-authors of "When 'Tried and True' Advocacy Strategies Backfire." There are clear lessons from this study for public relations and public advocacy professionals.Continue Reading → The post FIR Interview: When Narrative Strategie

Faisal Saeed Al Mutar is the founder and CEO of Ideas Beyond Borders, a non-profit organization based in New York. We recently connected on Twitter and Faisal was telling me about a project to rebuild the library of the University of Mosul in Iraq that had been destroyed by the Islamic State or ISIS during... Continue Reading → The post FIR Interview: Faisal Saeed Al Mutar and Bringing Books Back to the University of Mosul appeared first on FIR Podcast Network.