Industry Relations With Rob Hahn And Greg Robertson

The Industry Relations Podcast is now available on your favorite podcast player! Overview Rob and Greg discuss Zillow's recent privacy policy changes to Follow Up Boss and the growing debate around data use and agent trust. They examine how Zillow's communication strategy has affected its reputation, drawing comparisons to past acquisitions like dotloop and ShowingTime. The conversation explores whether this move signals a broader industry shift in how tech companies handle customer data, AI integration, and transparency with agents. Key Takeaways Zillow's new Follow Up Boss privacy policy grants broader access to agent and client data. Rob believes the change isn't malicious but calls it a major communication failure by Zillow. Greg points out that Zillow lacks a dedicated team for agent-facing product communication. The term "mutual customer" triggered agent backlash and should have been caught before release. Both agree the issue highlights a pattern of Zillow "revising promises" made in previous