The Dental Practice Heroes Podcast With Dr. Paul Etchison

Episode Summary:In this solo episode of the Dental Practice Heroes podcast, Dr. Paul Etchison shares his personal journey and the lessons learned on building rapport with patients to increase case acceptance. From his early days as an enthusiastic new dentist to his realization of the importance of non-verbal communication and deep, meaningful conversations, Dr. Etch shares actionable strategies for dentists to connect with their patients on a deeper level. He also discusses the significance of posture, eye contact, and hand gestures in making a lasting first impression and the power of asking questions to engage patients effectively.Key Takeaways:Building Rapport is Key: The importance of establishing a connection with patients before diving into dental needs.Non-Verbal Communication Matters: How posture, eye contact, and hand gestures can significantly impact patient perception and trust.The Art of Conversation: Strategies for engaging patients in meaningful conversations to understand their needs and conce

Episode Summary: In this episode of DPH Clinical, Dr. Paul Etchison is joined by Dr. Taher Dhoon and Dr. Dan Briskie from Colorado Surgical Institute. They discuss the nuances of patient consultations, focusing on effective communication with patients to increase case acceptance. The discussion covers addressing patient concerns about insurance coverage, warranties, and the longevity of dental treatments. Key Takeaways: Effective Patient Communication: Strategies for increasing case acceptance by speaking the language of the patient and setting realistic expectations. Insurance and Coverage: Handling common patient questions about dental insurance coverage for implants and other procedures. Longevity and Warranties of Dental Work: Discussing the lifespan of dental treatments and managing patient expectations regarding warranties and maintenance. Consultation Challenges: Real-life examples where better patient communication could have prevented issues. Why Listen: You will gain valuable insights into improvi

Episode Summary In this episode, Dr. Paul Etchison is joined by Dr. Greg Hopkinson, a dentist from Indiana, who shares his journey of transforming his practice. Dr. Hopkinson discusses the challenges and successes he faced while transitioning from an associate to a practice owner, and eventually scaling his practice to focus more on surgical procedures. About the Guest Dr. Greg Hopkinson: A graduate of Indiana University, Dr. Hopkinson is the owner of Hamilton Town Dentistry in Noblesville, Indiana. He has a passion for implantology and surgery and has undergone extensive training in these areas. Key Takeaways Transitioning from Associate to Owner: Dr. Hopkinson shares insights on moving from an associate position to owning and scaling a dental practice. Building a Practice Vision: He discusses the importance of having a clear vision for your practice and the steps to achieve it. Embracing Technology and Marketing: Dr. Hopkinson emphasizes investing in technology and marketing to grow the practice. Work-Li

In this episode of the Dental Practice Heroes podcast, Dr. Paul Etchison and Dr. Justin Bhullar get into the complexities of managing hygiene workflows and communication within dental practices. They address a listener's concern about the tension between dentists and hygienists regarding exam interruptions and provide practical solutions to enhance office efficiency and harmony. Key Takeaways: Effective Scheduling and Planning: Importance of planning visits to the hygiene room at the start or end of appointments for minimal disruption  The role of morning huddles in discussing and preparing for the day's schedule. Communication and Understanding: Emphasizing the need for clear communication between dentists and hygienists to understand each other's workflow and priorities. Addressing the root cause of frustration, which often stems from delays or extended time spent by doctors in the operatory. Co-Diagnosis and Efficient Time Management: The benefits of co-diagnosis, where hygienists

In this episode of the Dental Practice Heroes podcast, Dr. Etch shares his excitement for the new year, discussing the transformative impact of hiring the right personnel and the importance of maintaining high standards in a dental practice. He talks about his personal "diva desire" for the year and encourages listeners to dream big. The episode also tackles the common challenges faced at the front desk of dental practices, offering valuable insights and solutions. Key Takeaways: The Impact of Right Personnel: Dr. Etch emphasizes the significant difference the right team members can make in a practice. Front Desk Challenges: He discusses the common issues faced at the front desk, such as multitasking, emotional drain, and unpredictability. Creating Efficient Systems: The episode focuses on the importance of establishing clear policies, accountability, and proper training to reduce workload and increase efficiency. Personal Diva Desire: Dr. Etch shares his unique approach to goal setting, encouragin

Episode Summary: In this episode of DPH Clinical, featuring the team from Colorado Surgical Institute. We delve into the nuances of patient consultations, focusing on building emotional connections and effective communication strategies. This episode is a continuation of our previous discussion on patient consultations, offering deeper insights and practical advice. About the Guest: Chris Richards, the Executive Director at Colorado Surgical Institute, brings a wealth of experience in patient management and consultation strategies. His approach emphasizes empathy, patient engagement, and strategic planning to enhance patient experiences and outcomes. Key Takeaways: Strategic Consultation Scheduling: Learn how to categorize consultations based on patient readiness and allocate time effectively (Timestamp: 0:01:23). Building Emotional Connections: Discover the importance of empathy and human connection in consultations, and how it influences patient decisions (Timestamp: 0:02:47). Effective Case Presentation:

Episode Summary: This episode features Dr. Chris Phelps, a general dentist, Amazon best-selling author, entrepreneur, and founder of Golden Goose Scheduling and Dental Membership Direct. Dr. Phelps shares his expertise in dental marketing, discussing the challenges and strategies for effective patient acquisition and practice growth. About the Guest: Dr. Chris Phelps is renowned for his contributions to dental marketing and practice management. He is an author, entrepreneur, and the brain behind several successful dental-related ventures. His book, "The Complete Dental Marketing Book," is a comprehensive guide for dentists looking to enhance their marketing efforts. Key Takeaways: Effective Marketing Strategies: Dr. Phelps emphasizes the importance of tracking marketing efforts and adjusting strategies based on data. He shares insights on how to improve patient conversion rates and the significance of messaging in marketing campaigns. Internal Marketing and Patient Referrals: The discussion incl

Episode Summary: In this insightful episode of the Dental Practice Heroes podcast, Dr. Paul Etchison and Dr. Henry Ernst delve into the challenges and strategies of managing a dental startup. They discuss foundational aspects of growing a dental practice, regardless of its stage. The episode features an anonymous guest sharing their journey four months into opening a startup with a partner. Key Takeaways: Growth and Expansion: The episode emphasizes the importance of understanding when to expand, whether it's adding new hygienists or equipping additional operational rooms. Patient Acquisition and Retention: Strategies for maintaining a high rate of new patient acquisition and ensuring their retention through effective scheduling and service offerings are discussed. Navigating Team Dynamics: The challenges of managing team dynamics, especially with the introduction of new roles and responsibilities, are explored. Importance of Systems and Processes: The significance of establishing efficient syste

Episode Summary:  In this insightful episode of the Dental Practice Heroes podcast, host Dr. Paul Etchison delves into strategies for dental practice owners to elevate their practices in 2024. He discusses the importance of setting clear goals, understanding what you want from your practice, and the significance of being content with where you are. Key Takeaways: Understanding Your Practice Goals: Dr. Etchison emphasizes the importance of knowing what you want from your practice and why. He encourages listeners to find contentment in their current state if that's where they are happiest. Growth and Transition Strategies: The episode covers various stages of practice growth, from reaching the first million in collections to transitioning into a group practice. Dr. Etchison shares insights on managing growth and the challenges that come with it. Focus Areas for Growth: Key areas such as attracting new patients, improving collections rates, and effective scheduling are discussed. Dr. Etchison stresses

Episode Summary:  In this episode of the Dental Practice Heroes podcast, Dr. Taher Dhoon and Chris Richards, Executive Director of CSI, discuss transforming a general dental practice into a specialized surgical hub. They talk about the journey of integrating complex surgical procedures, the importance of marketing, patient communication, and the role of a dedicated team in managing intricate implant leads. Key Takeaways: Transitioning to Surgical Dentistry: Dr. Dhoon shares his experience of evolving from a general practice to performing 12-15 arches a month, highlighting the significance of developing and integrating surgical skills into the practice. The Role of Marketing and Patient Interaction: Chris Richards emphasizes the importance of innovative marketing strategies and the need for dedicated personnel to handle nuanced implant leads, ensuring effective patient communication and connection. Emotional Connection with Patients: Both speakers stress the importance of empathizing with patients, under

Episode Summary: In this episode of the Dental Practice Heroes podcast, host Dr. Paul Etch is joined by Gary Takacs, a renowned figure in the dental podcasting world and an advocate for helping dentists navigate away from insurance dependence. Gary brings his extensive experience as a former practice owner and host of the Thriving Dentist Show to discuss the evolving landscape of dental practice management. About Gary Takacs: Gary Takacs is well-known for his contributions to dental podcasting and his expertise in guiding dental practices towards greater independence from insurance constraints. With his background as a practice owner and his influential role in dental podcasting, Gary offers a wealth of knowledge and practical strategies for modern dental practices. Key Takeaways: Navigating Economic Challenges: Gary discusses the impact of economic headwinds on dental practices, including rising costs and labor market changes. Insurance Independence: Insights into the importance of moving away from insuranc

Join Dr. Etch and Dr. Justin Bhullar in this episode of the Dental Practice Heroes podcast as they tackle common challenges faced by dental practice owners. They discuss the importance of morning huddles, team meetings, and how to handle team members who don't fully engage in these essential activities. Key Takeaways: Dealing with Team Members Who Skip Meetings: Strategies for managing team members who don't attend meetings or show up late Importance of Setting Expectations: Emphasizing the need for clear expectations within the dental practice  Recruitment and Team Building: Insights into continuous recruitment and building a team that aligns with your practice's culture  Leading by Example: The significance of leading by example, especially in terms of punctuality and preparation for meetings Differentiating Between Huddles and Meetings: Understanding the purpose and importance of various types of meetings, including morning huddles, monthly meetings, and training sessions  Why You Should L

In this episode of the Dental Practice Heroes podcast, Dr. Etch delves into the transformative journey of his dental practice. He shares his experiences with team dynamics, the impact of hiring new assistants, and the powerful role of anonymous team surveys in shaping a positive practice culture. Dr. Etch emphasizes the importance of clear expectations, agreement, and accountability in fostering a productive and harmonious work environment. Why You Should Listen: Navigating Team Changes: Learn how Dr. Etchison successfully integrated new assistants into his team, enhancing the practice culture and reaffirming core values. The Power of Anonymous Surveys: Discover the benefits and challenges of conducting anonymous surveys to assess and improve team dynamics and practice culture. Effective Leadership Strategies: Gain insights into setting clear expectations, securing team buy-in, and maintaining accountability to ensure smooth practice operations. Building a Resilient Team: Understand the importance of open co

Episode Summary: In thisepisode, Dr. Etch, alongside Dr. Dan Briskie and Dr. Taher Dhoon, dive into the financial side of dental practice management. Rather than focusing on revenue generation, they discuss innovative strategies for cost-saving. This episode is essential for dental professionals seeking practical advice on managing their practice's finances efficiently.   About the Guests: Dr. Dan Briskie and Dr. Taher Dhoon: Both guests bring a wealth of experience in dental surgery and practice management. Their expertise is invaluable for listeners interested in efficient and cost-effective dental practice operations.   Key Takeaways: Cost-Effective Clinical Practices: The conversation includes strategies for selecting materials and equipment that are both high-quality and cost-effective, avoiding unnecessary expenses. Smart Purchasing Decisions: Tips on making intelligent purchasing decisions, such as utilizing eBay for certain dental tools, to cut costs without sacrificing quality. Implant Sel

Episode Summary: This episode is rich with insights into dental practice management and personal development. Alex, with his unique background in law and business, delves into the nuances of running a successful dental practice, making it an essential listen for anyone interested in dental practice dynamics and professional growth. About the Guest: Alex Nottingham stands out with his diverse professional background as a lawyer, MBA, and CEO of All-Star Dental Academy. His journey from law to the intricacies of dental practice management offers a unique perspective. Alex's approach combines his legal and business acumen with a deep understanding of the challenges and opportunities in dental practices, providing listeners with a multifaceted view of the industry.   Key Takeaways: Phone Call Conversion and Patient Engagement: Strategies for improving communication and relationship building in dental practices. Personal Development and Professional Growth: Emphasizing the importance of enjoying the professio

Episode Summary: In this episode of the DPH hot seat, our guest, a fresh entrepreneur in the dental field, shares his journey of opening a new practice with a childhood friend and fellow army veteran. The episode is a treasure trove of insights, challenges, and triumphs faced by new practice owners, making it a must-listen for anyone interested in the business side of dentistry or startup culture. About the Guest: Our guest, a former army personnel, has recently embarked on an entrepreneurial journey by opening a startup dental practice with his long-time friend. Their unique background in the military and their transition into dental practice ownership provides a fascinating perspective on discipline, teamwork, and adapting to new challenges. Key Takeaways: Real-world Challenges of Starting a Practice: The guest discusses the initial hurdles of setting up a dental practice, from managing a lean team to handling unexpected situations like staff illness. Growth and Decision Making: Insights into critical d

Today, Dr. Etch discusses the latest events at the office including multiple people resigning on the same day. Text us your feedback!the DPH Hero Collective will teach you how to work less days, make more money, and achieve the life/work balance you've always wanted by giving you a scaleble business, instead of a job.You will get: ✓Comprehensive Training to level up your team and practice✓Live Monthly Webinars to make sure you are moving forward✓Live Question and Answer Sessions to get you help when you need it✓A Community of practice owners to support and cheer you on✓System and Protocol Documents to Edit, to standardize your operations And Remember, we are actual dentists! At DPH, we don't coach you on anything we haven't personally accomplished ourselves. Visit www.dentalpracticeheroes.com to Learn more.

In this episode of DPH Clinical, Dr. Etch is joined by Dr. Taher Dhoon and Dr. Dan Briskie from the Colorado Surgical Institute. The discussion revolves around practical aspects of dental surgery, focusing on managing incision openings, suturing techniques, and patient care post-surgery. The episode is filled with real-life experiences and valuable tips for dental practitioners.   Key Takeaways & Why You Should Listen:   Managing Incision Openings: Learn practical strategies to avoid and manage incision openings in dental surgery, a familiar challenge practitioners face.   Suturing Techniques: Discover improved suturing techniques to enhance healing and reduce complications.   Patient Post-Surgery Care: Gain insights intoText us your feedback!the DPH Hero Collective will teach you how to work less days, make more money, and achieve the life/work balance you've always wanted by giving you a scaleble business, instead of a job.You will get: ✓Comprehensive Training to level up your team and

Episode Summary: This episode of the Dental Practice Heroes podcast features Michael Arias, a renowned dental entrepreneur and the inventor of ground marketing. Known as the "Ground Marketing Guy," Michael shares his insights and experiences in the dental industry, focusing on innovative marketing strategies and personal development. About the Guest: Michael Arias is a repeat guest on the podcast, celebrated for his unique approach to marketing in the dental field. His expertise in ground marketing, a concept he pioneered, has made him a sought-after figure in dental entrepreneurship. Michael's approach is characterized by his ability to simplify complex concepts and apply them effectively in the dental practice setting. Key Takeaways: • Transforming Dental Practices through Personalized Relationships Building genuine, caring relationships with patients can significantly enhance the success of a dental practice. This approach goes beyond mere transactions, focusing on creating a personal con

Episode Summary: In this episode, Dr. Etch and Dr. Justin Bhullar delve into the crucial aspects of dental practice management, focusing on the effectiveness of team meetings and morning huddles. They share their experiences and strategies for making these gatherings more than just routine, but pivotal moments for setting the day's tone and aligning team goals. Why You Should Listen: Leadership and Team Dynamics: Understand the role of leadership in shaping a productive team environment.  Effective Meeting Strategies: Gain insights into conducting efficient and valuable team meetings and morning huddles.  Adapting to Team Size: Learn how to manage meetings effectively in practices with large teams. Creating a Positive Culture: Discover how acknowledging individual contributions can enhance team morale.  Practical Tips for Practice Management: Get actionable advice on managing your dental practice more effectively.  Key Takeaways: Leading by Example: The importance of leaders setting the right example