Storyconnect The Podcast

SEMO launched its fiber build a few years ahead of most electric cooperatives. CEO Sean Vanslyke talks about the lessons they've learned along the way.

Pioneer's newest team member Jonathan Farmer talks about creative ways he and other co-op communicators have had to adapt events including retirement celebrations.

The sales staff at Etex has built a sales playbook that helps them anticipate customer questions and seize opportunities as a team.

Social media platforms have been in the headlines quite a bit lately. What does that mean for community-based telcos and power providers?

The new PlayStation 5 and Xbox X consoles coming out this holiday season are bandwidth hogs. Broadband providers need to educate their customers before Christmas mornings are ruined by slow connections!

WK&T hosted it's first ever Drive-Through Annual Meeintg during the pandemic and had a great turnout. What does a Drive-Through Annual Meeting look like and how did they make it happen?

FTC had huge success with their virtual annual meeting thanks in part to the fun they had on social media. Taylor Richards shares with us the challenges and benefits of making that happen.

At a time when we're having more digital interactions than ever before, Megan McKoy's new ebook "How to Be Human in a Digital World" provides tips on how your utility staff can maintain that critical human touch.

Following the news that Oregon-based Pioneer Utility Resources had acquired WordSouth, Pioneer CEO Mike Shepard and WordSouth founder Stephen V. Smith joined the podcast to discuss what this means for the two companies and the industries they serve.

At a time when many cooperatives are facing uncertainty around annual meetings, ARC Media has designed an online tool to help members vote.

About a year ago, Northeast Nebraska Telephone Company began switching customers over to a usage-based pricing structure that charged on data used, rather than speed. What went into that move and how has it been received?

This episode is the audio from a WordSouth webinar on June 9 titled Back to School Promotions and Campaigns. To see other upcoming webinars visit wordsouth.com/webinar. The video version is available here: https://wordsouth.com/2020/06/wordsouth-webinar-back-to-school-promotions-and-campaigns/

Upgrading customers is always an important way to grow revenues, but many telcos have been flooded with upgrade requests with customers working from home and homeschooling. What do you need to do to be ready to keep up?

Carrie Huckeby, who leads WordSouth's training program, discusses how CSRs and MSRs can focus on peak moments in the customer's journey to dramatically improve customer satisfaction.

This episode is the audio from a WordSouth webinar on May 14 titled Marketing Segmentation. To see other upcoming webinars visit wordsouth.com/webinar. The video version is available here: https://wordsouth.com/2020/05/missed-our-marketing-segmentation-webinar-heres-the-video/

In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Chris Townson, Lisa Cope, Charlie Boring, and James Garner.

In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Jason Shelton, Bob Mouser, Johnny McClanahan, and Bill Franklin.

In partnership with Lead Tennessee Radio, WordSouth has four telco managers discussing how COVID-19 has impacted their operations. This episode includes Mark Patterson, William Bradford, Bruce Mottern and Johnathan West.

Norvado became one of the first — but likely not the last — cooperatives to hold its annual meeting virtually. How did they pull it off?

This episode is the audio from a WordSouth webinar on April 30 title Working (and Managing) Remotely. To see other upcoming webinars visit wordsouth.com/webinar.