Kainexus Continuous Improvement Podcast

When Leaders Collaborate: Finding the A-Ha Moments that Lead to Lean Transformation A webinar preview hosted by Mark Graban of KaiNexus. We're joined today by the presenters of a webinar we're hosting on November 29. Register at www.kainexus.com/webinars. Presented by... John Toussaint, MD and Paul Pejsa of Catalysis: LEARNING OBJECTIVES: 1. Discover the three primary benefits of collaborating with peers 2. Hear real-world examples of lean collaboration results 3. Create an action plan to enhance your collaborating to drive lean transformation

Presented by Craig Vercruysse and Joanna Omi of Rona Consulting Group, which is now part of Moss Adams. Hosted by Mark Graban of KaiNexus. In this webinar you will: - Learn about the purpose and building blocks of hoshin kanri - Understand how health care organizations arrive at and use hoshin - Understand why hoshin is the quintessential PDSA and how experience with small tests of change and A3s create a foundation for hoshin - Learn about some common rocks in the hoshin road and what can be done about them Presenters: Joanna Omi Consulting Director | Rona Consulting Group, the Lean practice of Moss Adams Craig Vercruysse Principal, CEO | Rona Consulting Group, the Lean practice of Moss Adams

Webinar preview with Craig Vercruysse of Rona Consulting Group, the Lean practice of Moss Adams. Mark Graban, of KaiNexus, interviews Craig, who will be joined by Joanna Omi, to present a webinar on November 14, 2017. To register, visit http://www.kainexus.com/webinars The topic is Cascading Strategy Through Hoshin Kanri (Strategy Deployment) In this webinar you will: - Learn about the purpose and building blocks of hoshin kanri - Understand how health care organizations arrive at and use hoshin - Understand why hoshin is the quintessential PDSA and how experience with small tests of change and A3s create a foundation for hoshin - Learn about some common rocks in the hoshin road and what can be done about them

In this webinar you will learn: Four aspects of great lean leadership Four common themes of great lean processes Five problems that CI technology solves Five focus areas to build a world class lean organization Presenter: Jeff Roussel, KaiNexus VP of Sales Hosted By: Mark Graban, KaiNexus VP of Innovation and Improvement Servic

What causes prescription drug prices to increase from $4 to $400 overnight? How does our system perpetuate practices that fail to provide quality care for the patients?

Mark Graban and Dr. Greg Jacobson answer questions from our KaiNexus Community: - What's your favorite college football team? - How to integrate the culture in a change resistant environment? - How do you deal with culture change? Lean is a new way of doing business. People have to change their ways to become process and problem solvers. Top management has to come from behind their desks to work with the people on the shop floor or gemba. This is a big paradigm shift for any company. Culture change must be addressed before any Lean tools can be used effectively. - What are some best practices for shifting the culture in an organization? - How do companies get hundreds or thousands of ideas from their employees annually? - Is it okay for a leader to apologize? Is it taken as a sign of weakness? - What is the best way to get a job in the process improvement, Kaizen, or cultural fields? - What's the next conference you're attending?

Webinar: Effective Collaboration Across Organizations and Industries A KaiNexus webinar hosted by Mark Graban and presented by: Teresa Hay McMahon Executive Director Iowa Lean Consortium Stephanie Hill Corporate C.I. Manager Kreg Tool Agenda: Learn the difference between networking, benchmarking, and collaborating Understand why collaboration is critical to continually improving Identify ways to increase collaboration to achieve goals Learn how the Iowa Lean Consortium brings together Lean practitioners from every sector of the economy Participate in Q&A

In this podcast, Mark Graban interviews Teresa Hay McMahon, the executive director of the Iowa Lean Consortium, as she previews her upcoming webinar: "Effective Collaboration Across Organizations and Across Industries" This is being held September 21 at 1 pm EDT. Register at http://www.kainexus.com/webinars In this webinar, you will learn: * Learn how the Iowa Lean Consortium brings together Lean practitioners from every sector of the economy * Learn the difference between benchmarking, networking, and collaboration * Understand why collaboration is critical to continually improving * Hear examples of benefits gained through presenter’s experiences * Identify ways to increase collaboration to achieve goals

In this "customer spotlight," Mark Graban of KaiNexus interviews Vice President Corporate Operations at Carolinas Healthcare System.

Mark Graban & Dr. Greg Jacobson from KaiNexus discuss questions from our audience on topics including Lean and the patient experience, shifting from projects to small staff-driven improvements, using huddles for distributed teams, and other CI topics.

Going to the Gemba, or visiting sites in person, is an important part of the improvement process that frequently gets overlooked. Working at a technology company that serves clients in a variety of industries all across the world means that I can not go to the Gemba as easily as the CEO at a hospital or the supervisor at a building site, but I jumped at the chance to go on site to Four Seasons Produce during a trip to visit my mom and sister.

In this webinar you will learn: Recognize the importance of patients and families as partners in their care Discuss an effective process to engage patients and families at the earliest point possible before a scheduled admission. Presenters: Laura B. Townsend Co-Founder & President of Louise H. Batz Patient Safety Foundation Elise Matocha BSN, RN, ONC, Bone & Joint Care Coordinator Carol Wratten MD MBA FACOG, Batz Foundation Board Member, Seton Healthcare CQO (Retired)

Ensuring the customer is always treated right is the basis from which the Customer Experience team was born. But the concern of a CE team should go far beyond that and focus on making sure the customer is delighted with the product and feels their needs have been heard and met.

If you have visited this blog with any frequency, you may have noticed that we are very passionate about the work we do. Do not get me wrong, it is work and we are in business to sell software, but way beyond that, we really believe in the work that our solution supports.

Being the resident KaiNexus baseball fanatic, I was thrilled when Mark Graban shared the Kaizen Batter with me after meeting Tim Cooper at a conference.

Written by Kade Jansson, read by Mark Graban There is power in “bottom-up” employee improvement, but it doesn’t get widely or easily embraced by organizations, meaning missed opportunities for improvement. That was the topic Mark Graban, our vice president of Improvement & Innovation Services and founder of LeanBlog.org, discussed during a recent KaiNexus webinar, Strength in Numbers: Improving from the Bottom-up, hosted by KaiNexus CEO and co-founder Dr. Greg Jacobson. In today's post, we'll take a look at the high points of that webinar.

Mark Graban interviews Laura Townsend, co-founder and president of the Louise H. Batz Patient Safety Foundation about the webinar that she is giving for us, with two healthcare professionals, and August 30. To register, go to http://www.KaiNexus.com/webinars and to learn more about the Foundation and their free guides, visit http://www.louisebatz.org.

Written by Becca Millard, read by Mark Graban A Bowling Chart is a simple, visual way to monitor Key Performance Indicators (KPIs) or policy deployment objectives, letting you compare your actual metrics to your targets and goals. The term “Bowling Chart” is derived from the chart’s similarity to the appearance of a bowling scorecard, although there’s often 12 months in this type of Bowling Chart instead of ten frames when we’re bowling.

Written by Jake Sussman, read by Mark Graban If you’ve watched our recent webinar Taking Improvement Boards Digital: How Leading Companies are Improving Visual Management, or been reading our posts about the same, you would have heard the term “Kanban board” used. While it’s great to hear that KaiNexus software supports digital Kanban boards, it’s even better if you have a clear understanding what a Kanban board is, and how it can help you on your continuous improvement journey. Here’s the rundown: What is Kanban? We’ve written a longer primer on Kanban here, but the important thing to know is that it is a visual system for monitoring the flow of work from the start, as we build a backlog, move work into in-process (while hopefully limiting WIP), and completing this work. Visualization works so well because our brains interpret visual information far faster than data or text. By reducing complex material down to visual components and putting them together, managers and staff can get an over

In this episode, Dr. Greg Jacobson and Mark Graban answer questions from our KaiNexus community: 1) After initial Lean and continuous improvement training, what do we do next? What should be the role of leaders? 2) What are some proven strategies to get staff to suggest or come up with projects? 3) When you encounter an environment where the bulk of participants are resistant to tools that formalize the change process...what tips or tricks have you seen work that can be used to get the champions to bring the doubters along? 4) Regarding Continuous Improvement Policy and Procedures - what should be included that assures the effectiveness and sustainability of organization-wide continuous improvement initiatives? 5) Non-profit organizations barely have the resource to invest on lean training. Many who see the importance use their own resources and take their lean journey at their own expense. Any suggestions from the group? 6) How can I demonstrate the benefits of implementing KAINEXUS Process Improvemen