Define And Deliver Exceptional Customer Service
- Author: Dr. Kelly Henry
- Narrator: Millian Quinteros
- Publisher: Advantage Publishing Group
- Duration: 2:47:40
Synopsis
Why do small businesses have such a difficult time surviving and thriving?
Three of the top four reasons for small business failure are the business ran out of cash, didn't have the right team, and were outcompeted. What do these three reasons have in common? They are all directly related to customer service.
This book is not just about customer service. This is a book about success! It's about how to run and sustain a successful business. This book is not only for the companies that are struggling and are on the brink of closing; it is also for the successful companies that are doing well but could be doing even better.
It doesn't matter the business size or type because treating customers should be the same for every business. It should be exceptional.
Chapters
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chapter 01
Duration: 11s -
chapter 02
Duration: 05min -
chapter 03
Duration: 05min -
chapter 04
Duration: 11min -
chapter 05
Duration: 03min -
chapter 06
Duration: 06min -
chapter 07
Duration: 08min -
chapter 08
Duration: 05min -
chapter 09
Duration: 03min -
chapter 10
Duration: 07min -
chapter 11
Duration: 12min -
chapter 12
Duration: 03min -
chapter 13
Duration: 03min -
chapter 14
Duration: 11min -
chapter 15
Duration: 02min -
chapter 16
Duration: 07min -
chapter 17
Duration: 11min -
chapter 18
Duration: 03min -
chapter 19
Duration: 02min -
chapter 20
Duration: 05min