Storyconnect The Podcast
How One Texas Telco Got 86% of Customers to Use Its App, With Russell Kacer
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:19:55
- More information
Informações:
Synopsis
The YK Communications team wanted more subscribers to use their CommandIQ app from Calix in order to reduce trouble calls and improve customer experience. They came up with a multiprong approach that drove app adoption to 86%, earning them a national award and improving the service they deliver.
