Top Secrets Of Promotional Products Sales

Technology can either help customer service a whole lot, or it can harm it a whole lot, depending on how it's used. It's like a weapon. You can use a knife to cut a steak, or you can use a knife to hurt somebody. And I think the technology is being used the same ways, where they're trying to save themselves time and energy and effort. And they're forgetting the fact that there are other human beings on the other end of that technology. David: Hi, and welcome to the podcast. In today's episode, co-host Jay McFarland and I will be discussing the idea of customer service. Is it well and truly dead? Welcome Jay. Jay: Well, I think it depends upon the industry, but I'm going to say it's more dead than not as far as I can tell. David: Yeah, it's sad. And I feel like in some businesses, in the best businesses, it's not dead. And it creates a tremendous advantage for those who are still keeping it alive, whether on life support or just because it's the way they do business. But wow. I have had so many experie