Hospitality Academy

EP #8 – The Customer Experience Hamburger with Steve DiGioia - Hospitality Academy

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Synopsis

What do customer experience and a hamburger have in common? Hospitality industry veteran, Steve DiGioia explains that a great customer experience is like a hamburger…it comes in 4 parts.  Each part cannot stand alone, all must work together to complete the experience. Steve talks about how each of those parts impacts the overall guest experience, from… The post EP #8 – The Customer Experience Hamburger with Steve DiGioia appeared first on Hospitality Academy.