Stellar Life | Get Inspired And Live Out Loud

A quick confession: I love every conversation I have on this show. I was so excited for this one that I forgot to hit “record” for a moment! Jay Baer is my guest today, and he's an expert on making customers happy. You probably know the feeling of getting a complaint or criticism at work. But if you have an online presence, you probably know all about the power of bad reviews. Bad reviews can happen to anyone , no matter how hard we try to satisfy our customers. So listen as we learn to deal with bad reviews and hug your haters! Connect With Jay: Jaybaer.com @jaybaer on Twitter Jay Baer on LinkedIn Jay Baer on Facebook Convince & Convert The Mission Log: [01:56] - We learn that Jay had a microphone in his hand from a young age, which contributed to his comfort as a speaker. He then discusses two other pieces that contribute to being a great speaker. [03:59] - Talks have to be fun, Jay points out, both for the audience and for his sake. [05:21] - Jay discusses how he prepares for his presentations and ada