Startup Selling: Talking Sales With Scott Sambucci

In this episode of the Startup Selling Podcast, I interviewed John Roberts.   John founded Successly in 2016, a company dedicated to helping Customer Success teams make a big impact. John recently moved to Silicon Valley after a successful run guiding his previous startup – Buzz.Report – in North Carolina.   3 Key Takeaways from this podcast:   Customer Success is a Business Model. If you have to choose between Customer Success or Sales, choose Customer Success first. Customer Success should be at the head of the table for every company.     Customer Success: Definition & Important notes:   Why every subscription company is only successful when you retain your customers is because the real value is how long you can retain those customers. How can you make Customer Success successful in a way that creates value? Completing 290 Customer Success Interviews with VPs about customer success.    Customer Success & Its Role in the Sales Process. Think about these:   What are the goals we're striving for