The Future Of Work Podcast With Jacob Morgan | Futurist | Workplace | Careers | Employee Experience & Engagement |

Jennie Carlson is the Executive and Chief Human Resource officer at US Bancorp.  They are the 5th largest bank in the US, with 67,000 employees.  Jennie has been with the company for 15 years and able to provide valuable insight in this week's podcast. The HR department has a pyramid of shared services.  The normal HR functions such as payroll, employee relations, and recruiting are along the baseline. As the pyramid climbs higher, talent development, advancement opportunities are the focus.  At the very top, the message of how US Bancorp can use people and talent to drive the strategy of the organization cascades down and drives the actions of the entire department.  Other topics this can include are organizational design and fostering a great employee experience to lead to a great customer experience. The role of HR has evolved over the past few years.  The department has seen a shift from an ‘order taker’ mode to become strategic partners that help set the corporate strategy and the organizational design.