The Future Of Work Podcast With Jacob Morgan | Futurist | Workplace | Careers | Employee Experience & Engagement |

John Jordan is the Head of the Academy at Bank of America, an award-winning employee development organization that trains around 40,000 people per year. As John puts it, The Academy is, “truly an environment where people can practice, where they can learn that goes beyond just the typical sort of learning environment into a really high-touch coaching environment and we've really seen great results so far.”   John has been with Bank of America for about 16 years in a wide variety of roles, all of which have prepared him to lead The Academy.    The Academy is used to onboard new employees, to support and train employees looking to move into a leadership position, to help employees enhance their current skills and more. They use a combination of web-based training and hands on practice. One example of training they have is a client engagement simulator that allows employees to practice using the online systems while having client conversations at the same time. This allows employees to get comfortable interactin