Two Librarians & A Microphone

Tampa-Hillsborough overhauled its existing, antiquated staffing model to reflect the realities of today’s services. By taking a critical look at a "day in the life of a librarian," they were able to bring more clarity to job descriptions, empower staff through career growth and allow a broader access to benefits. Tune in to hear how their focused efforts increased customer satisfaction and saved the library $780,000!