Two Librarians & A Microphone

The Cedar Rapids Public Library’s Downtown Ambassador Program grew out of public safety concerns in central gathering places following several violent confrontations. This collaborative community program worked together to find a way to ensure safe, friendly public spaces and create a more positive environment in the central downtown area. The ambassadors, who are currently or formerly homeless, work to encourage good behavior, provide information about local resources, and deescalate arguments.Urban Libraries Council 2019 Innovation Winners • Wellness, Safety and Sustainability, Honorable Mention