Resourceful Designer - Resources To Help Streamline Your Graphic Design And Web Design Business.

The Goodbye Packet Last week I told you about Client Offboarding, the process of finalising a design project and preparing a client for working together again in the future. Offboarding is a way of informing a client that you’ve completed the work they’ve paid you for, and any additional work from this point forward will be considered a new project, incurring further fees. In this last part of the Client Onboarding series, I’m talking about the Goodbye Packet, a way to collect and package up all the offboarding information in a convenient package to hand over to your client. What is a Goodbye Packet? A Goodbye Packet is a document informing a client their project is complete. It lets them know that any additional work you do will incur extra charges. You can also use it as a transition phase between your web design contract and your maintenance package. If a client continues to ask for changes after the completion of a web design project, it’s a good indication that you should sell them an ongoing maintenance