Moving Millennials | Oxygen For A Generation Of Game-changers

It’s our fourth and final conversation with Lee Cockerell, and today we focus our discussion on the importance of Customer Service, why it’s something that matters to absolutely everyone, and how to improve your customer service immediately.   Disney is known worldwide for their Customer Service practices, and Lee shares some of the most important principles and guidelines he taught 40,000+ Cast Members at Disney.   In This Episode, You Will Learn:   Why Customer Service isn’t a department Two simple words that can elevate your entire company culture, and guarantee that customers love you Why you win customers one at a time, but you can lose them thousands at a time The importance of rehearsal in life and business 5 Customer Service Rules to write down and follow every single day   Resources Discussed   BOOK: Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney BOOK: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service BOOK: Time Mangement Magic: How To Get M