Lean Blog Interviews

https://www.leanblog.org/395My guest for Episode #395 is Michael Parent. He is Managing Director of his firm Right Brain Consulting and he is a Lean Six Sigma Black Belt with the AAA Auto Club Group. Michael has a BS in Industrial and Operations Engineering from the University of Michigan and an MBA from William & Mary. Michael and I are both from the same home town, by the way -- Livonia, Michigan.In today's episode, Michael first shares what he learned working for Bridgestone, a "typical Japanese company, " as he puts it. He learned, among other things, that "culture is everything."We then talk about the LSS project that he led in HR and Talent Acquisition for the AAA Auto Club Group. What was the problem statement? "Time to fill" a position. What was the approach for the project? Who was involved and how? What was Michael's role as a facilitator? What was learned about the current state and variation in the work? How were the results and benefits determined? And, what were his lessons learned from this