Journey To $100 Million

If you’re unsure what NPS is, it stands for Net Promoter Score and it’s used to gauge a company’s relationships with their clients. It serves as an alternative to traditional customer satisfaction research and is correlated with revenue growth. You ask every customer you have a simple question: “How likely would you be to refer us to a colleague or friend?” on a scale from 0-10. So what is a good NPS score? Well let’s give you a few examples: FexEx has a -9, CVS has a -10, and Apple is 47. Right now the highest NPS score that Kevin could find on the Internet is Costco with a score of 79. Anything over 70 is world-class. Today, Kevin updates you on our current NPS score. When we started, we had a negative score because we had a lot of hosting clients, clients we didn’t really interact with because we simply hosted their website. But we set a goal and kept increasing that goal as we hit and surpassed it each quarter. Our team has worked very hard to get that score up, particularly our project manager, Jamal