Magicticity

Do you find yourself getting defensive when a client is upset with you, or when someone expresses hostility? Learn to handle hostility in a way that avoids defensiveness and nurtures your client relationships. When confronted with a client who is expressing hostility, always reflect what you have heard, verbatim if possible, in a neutral tone. Apologize if there is something to apologize for. Answer the question if there is one. Only after having done these steps, make a transition into your perspective. Facebook: https://www.facebook.com/pg/Magicticity/ Twitter: https://twitter.com/Magicticity1 Youtube: https://www.youtube.com/channel/UCsDNl87252qngIFI7zxB2Hw/ LinkedIn: https://www.linkedin.com/company/35527964/ Website: http://magicticity.com And don't forget to listen to our weekly podcast Libsyn: http://magicticity.libsyn.com/ iTunes: https://podcast.apple.com/us/podcast/magicticity/id1468278518 Spotify: https://open.spotify.com/user/tyksb91qnrbq7ghbvy2zahjjb