Journey To $100 Million

The Importance of Open Communication with Clients

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Synopsis

About 5 years into Kevin’s first business, he started to take on bigger projects outside of his wheelhouse. In episode 219 of Journey to $100 Million, listen in to Kevin as he shares how one of these projects didn’t go as planned, and how he went about handling this situation. One of Kevin’s projects was for a large organization and required designing a website, which posed a challenge for Kevin as it was more complex than other work he had done. However, based on his research, proposal, and eagerness for a challenge, he took on the project. The desired website required things such as a membership portal, a classified section, and advertising. The project was successful at first as the requirements were met and the design was receiving positive feedback. However, soon after, Kevin ran into a few problems. When Kevin got into the complexity of the membership portal and setting up different systems needed for the site, he found the workload to be overwhelming. There were various requests from the client rega