Journey To $100 Million

In previous episodes, Erik has talked a lot about our onboarding process here at Array Digital. We are proud of this process because we understand how critical it is to being successful for our clients, and know how much communication and configurations are needed during this 2 to 3-week period. In episode 194 of Journey to $100 Million, Erik talks about setting expectations for this onboarding process we have created. The onboarding process allows us to complete the work needed before we can actually produce the deliverables we were hired for. For a long time, we were not sure how we should handle this onboarding process and couldn’t decide whether or not we should get paid during this timeframe. We came to the realization that we were spending a good portion of time and energy during this period that was clearly billable work. Although you may not see evidence of the work, our onboarding process is real work, producing real deliverables. After we realized that onboarding was billable work, we wanted to m