Growthartic - The Art Of Growing Your Business

If you ask 100 people how they would grow their business, approx. 98 will come up with ideas how get more "new" customers. New business is in everybodys focus, right? But what about your existing customer base? Helping your existing customers to be more successful (not only happy) with your product can lead systematically to Growth, too. Decreasing churn rates and increasing upsells/upgrades...That´s the basic idea of customer success management.   In todays´episode 27 "What is Customer Success Management?" we´re talking about our experiences with this idea and where the challenges are...   Thank you for listening! We hope that you keep up with our weekly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. Your comments are our motivation, so please take a second and say ‘Hey’ to us, ok? ;). — If you don´t want to miss a GROWTHARTIC episode, please subscribe to our Youtube-channel. If you want to listen to us just in audio, then subscribe on your favorite podcas