The Strategy Skills Podcast: Management Consulting | Strategy, Operations & Implementation | Critical Thinking

James D. White, former CEO of Jamba Juice, current board chair, and coauthor of Culture Design, shares how culture becomes a management discipline rather than a slogan. Drawing on his eight-year turnaround of Jamba, service on more than 15 boards, and leadership toolkit, he explains how listening, rituals, and disciplined systems embed values into sustained performance.   Key takeaways: Start with stakeholder listening. White began his turnaround with nearly 200 “start, stop, continue” inputs across employees, suppliers, and board members. “I always start by listening,” he says, because the people inside the company “actually know what’s required to make the company run better.” Make culture intentional. “Companies have culture by design or default.” Define what matters, create rituals that reinforce it, and remove practices that contradict stated values. Reduce the say–do gap. “The really important things from a leadership perspective is what we say versus what we do, and minimizing the say–do gap.”