Sales Enablement PRO Podcast

Shawnna Sumaoang: Hi, and welcome to the Sales Enablement PRO podcast. I am Shawnna Sumaoang. Sales enablement is a constantly evolving space and we’re here to help professionals stay up to date on the latest trends and best practices so they can be more effective in their jobs. I’m excited to have Daniel Haden from American Express join us. Daniel, I would love for you to introduce yourself, your role, and your organization to our audience. Daniel Haden: I’m the director of global sales training and enablement at American Express. I’m based in London in the UK, but I have a global team across the world. I have training representatives in every different region around the world. SS: Fantastic. Daniel, I’m really excited to have you here today on our podcast. Now, as sales teams everywhere kind of transition to remote working environments, it sounds like you’ve had reps all over the world already. What can you tell us about your experience with the transition? What has been