The Cx Cast
398: Advanced Analytics Will Transform Your CX Practice
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:26:22
- More information
Informações:
Synopsis
Most CX teams are too reliant on feedback (survey) data, leading to limited insights and even misinformed action. Forrester senior analyst Rich Saunders joins us to make the case for advanced analytics. He outlines the path forward – even for those intimidated by advanced analytics.
