Listen In

What if our effort to listen well actually interfered with the power of listening itself? What happens when we let go and allow listening to be about presence, depth, and genuine human connection? In this episode, we’re joined by James Cook, a learning and development specialist in coaching and team development at a large global organization. With 28 years of experience in fast-moving consumer goods—spanning process development, supply chain, business optimization, and leadership—James has spent his career fostering growth and transformation. An ICF- and EMCC-accredited coach, he’s deeply committed to the power of listening, not just in leadership and team development, but also in life’s most critical moments. As a volunteer listener for Samaritans UK, he brings a unique perspective on the profound impact of listening in times of crisis. In this conversation, James shares personal stories and insights that have reshaped his understanding of what listening truly is—and how he applies these lessons in his daily