Staffing & Recruiter Training Podcast

In this episode of The Rainmaking Podcast, host Scott Love speaks with Chris Schembra, Wall Street Journal bestselling author of Gratitude Through Hard Times and Gratitude in Pasta, about how human connection is the future of rainmaking. Chris, known as the “gratitude guru” by USA Today, shares his expertise on fostering meaningful relationships by connecting deeply with ourselves, our teams, and our clients. He explains that only 22% of global B2B relationships report being engaged, and only 13% are fully engaged, highlighting the significant opportunity for professionals to use human connection to drive revenue and retention. Key topics include the importance of presence and authenticity in building trust, the impact of employee engagement on customer engagement, and strategies for fostering deeper connections through inquisitive empathy. Chris introduces his “Empathy Express” framework, which leverages three core techniques: mirroring, labeling emotions, and asking insightful "what" or "how" questions to c