Staffing & Recruiter Training Podcast

In this episode of The Rainmaking Podcast, host Scott Love speaks with Chris Jones, leadership coach and expert in management development, about the essential skills and strategies new managers need to succeed. Chris shares insights from his extensive experience coaching leaders at various levels, highlighting how transitioning from an individual contributor to a management role requires a new set of competencies. He explains that the skills that make someone a top performer are not the same as those needed to lead a team effectively. Instead, new managers must learn how to delegate, build trust, and implement leadership frameworks that support team success. Key topics include the four phases of effective delegation—direct instruction, observation and feedback, act and report, and full handoff—and how moving through these phases helps team members take full ownership of their responsibilities. Chris emphasizes the importance of regular one-on-one meetings with team members to discuss recent successes, key per