Journey To Success

Chuck Bolena, President of Results From Thinking interviews Chris Voss. Chris Voss is the author of Never Split The Difference: Negotiating As If Your LifeDepended On It and CEO of the Black Swan Group Ltd., a firm that solves business negotiation challenges with hostage negotiation strategies. He has used his many years of experience in international crisis and high stakes negotiations as an FBI agent to develop a unique program and team that applies these globally proven techniques to the business world.  Prior to 2008, Chris was the was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Prior to becoming the FBI lead international kidnapping negotiator, Chris served as the lead Crisis Negotiator for the New York City Division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as T