Slick Talk With Wil

Mastering Guest Experience: Insights from Scenic Stays' Chris Wheeler

Informações:

Synopsis

In this episode of Slick Talk, Wil Slickers interviews Chris Wheeler, co-founder and managing partner of Scenic Stays, a vacation rental management company with over 460 properties across the Southeast.  Chris shares his journey from traditional hotel roles at Marriott and Hilton to leading Scenic Stays and blending hotel expertise with innovative vacation rental strategies. They discuss the importance of recovering guest experiences, how to maintain effective communication, the challenges and benefits of managing diversified property portfolios, and creative guest recovery stories.  Chris also offers an optimistic outlook for the industry in 2025, emphasizing the importance of trust, communication, and personal touches in the hospitality experience. This episode is brought to you by our sponsors at: The Best Stays & The Best Days are brought to you by Well & Good Morning Coffee. Ensure your guests aren't left unsatisfied with generic or gross coffee, and get Well & Good Morning Coffee in your properties f