Cxotalk: Leadership, Innovation, Disruption

Join CxOTalk episode 845 to explore the transformative power of generative AI with Don Vu, Chief Data and Analytics Officer at New York Life. Discover how this 179-year-old company leverages generative AI to enhance client and agent experiences, tackle technical debt, and drive innovation. Don shares unique insights on the link between AI and business strategy, the importance of senior leadership support, and the challenges of operationalizing AI solutions.In this episode, Don Vu discusses:- Integrating of AI and data strategy at New York Life- How a 179-year-old company embraces its history while innovating- Managing technical debt and fostering collaboration between business and technology- The role of senior leadership in driving AI initiatives- Real-world AI deployments and their impact on business processes- The future of AI in evaluating life insurance risk and enhancing customer experience#AI #businesstransformation #genai #GenerativeAI #DataAnalytics #cxotalk