Property Management Brainstorm

Bob Preston, host of Property Management Brainstorm, discusses the topic of relationship management in property management with Zach Williams of the Partnerships and Business Development Team at Podium.  Several of the best practices in relationship management involve connecting with customers through ongoing messaging touchpoints and online reviews.Podium is a customer messaging platform that can help property management companies achieve these ongoing touchpoints, ultimately bolstering their customer relationship management and loyalty. Zach joins Bob to tell us more about Podium and their messaging platforms.Topics Covered[2:15] Zach kicks things off by introducing himself and provide the quick elevator pitch about Podium.[5:30] Bob asks Zach to explain the difference between relationship management and interaction management for property managers.[6:20]  What specifically is meant by "messaging tools"?[8:08] Managing the messaging tools through the Podium software as a service dashboard.[9:45] R