The Cx Cast
378: Practitioner Stories: Journey Management At Prudential
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:34:32
- More information
Informações:
Synopsis
We continue our series on Prudential’s CX transformation by interviewing John Sciacchitano, VP, Head of Journey Management. He describes a framework of journey management that's sensitive to stakeholder and customer mindsets.
