Cfo Thought Leader

When Mike Taylor mentions the customer experience during our talk, his intent—unlike that of many of his CFOs peers—is not to boast of some vast reservoir of data from which customer insights are routinely being gleaned.Instead, he brings this up to let us know that there are some things that finance still struggles to see and measure.This is a startling admission from a finance leader who has already drawn our attention to his sharp lines of sight into the CFO role with the comment “Making certain that I am grounded in data is what has helped me to be a better CFO.”Still, Taylor seems to distance himself from this bit of data wisdom for the moment in order to make a broader point about the customer experience and financial analysis.Having served in several CFO roles over the past two decades, Taylor has a rich career portfolio from which to extract CFO lessons. Nevertheless, he quickly turns our attention to his nearly decade-long tenure at electric car manufacturer Tesla, where he held a number of senior fi