The Cx Cast
366: CX Case Studies Overview
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:17:09
- More information
Informações:
Synopsis
Culture work underpins every successful customer experience (CX) transformation. Martin and Angelina discuss Forrester’s collection of case studies that capture diverse efforts to build a customer-focused culture change to ultimately improve the customer experience.
