The Cx Cast
361: Practitioner Stories: CX At Prudential
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:29:50
- More information
Informações:
Synopsis
Julian Aldeco, VP, Head of Customer Voice and Obsession at Prudential Financial, gives a candid retelling of Prudential's CX transformation thus far. Aldeco offers details to guide other practitioners in varied topics, from CX strategy to measurement to culture.
