The Cx Cast
356: Enabling Frontline Employees Through Technology And Process Innovations
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:21:15
- More information
Informações:
Synopsis
Frontline workers have an obvious role in the customer experience, but frontline work has changed a lot in the last five years. VP, Principal Analyst J. P. Gownder discusses the headwinds frontline workers face and the role that leaders need to embrace to be forward-thinking in how they drive effectiveness.
