The Cx Cast
318: Journey-Centricity Roadmap
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:22:22
- More information
Informações:
Synopsis
Journey -centricity leads to higher revenue, reduced costs, and better customer experience. VP, Principal Analyst Joana de Quintanilha joins the CX Cast this week to share the importance of journey centricity and how it can help organizations foster customer obsession.
